Retail Team - Liffey Valley

GymPlusCoffee; Dublin; On-site; EUR 26,000 - 38,000; Full time

Job summary

Gym+Coffee in Dublin is looking for a Store Brand Ambassador to deliver a premium brand experience, drive sales and uphold our core values in every customer interaction.

You will identify customer needs, upsell and upsell opportunities, maintain store standards, and keep stock well-presented to support a vibrant community.

Flexible to work across Monday to Sunday, you’ll join a crew of hustlers and do-ers committed to Make Life Richer and a positive, inclusive culture.

Qualifications

• Previous retail or brand ambassador experience preferred.
• Excellent customer service and upselling skills.
• Flexible weekend availability and a positive attitude.

Responsibilities

• Be an ambassador for the brand.
• Ensure high levels of customer satisfaction through excellent sales service.
• Ascertain customers’ needs and wants.
• Meet sales targets by maximising sales via upselling and add-ons.
• Deal with customer inquiries and refunds professionally, converting refunds into sales opportunities.
• Have awareness of store best sellers and use this knowledge to increase sales.
• Maintain outstanding store condition and visual merchandising standards.
• Provide customers with pricing and product availability information.
• Keep up to date with product information, new line launches and promotions.
• Actively participate in and support company incentives to boost sales.
• Monitor competitor activity and report improvement suggestions to management.
• Assist with stock deliveries and maintain a fully stocked shop floor.
• Ensure stock is merchandised and priced according to directives.

Skills

Customer service

Upselling

Brand ambassador

Team player

Job description

WE MAKE WORLD CLASS HOODIES FOR THE WORLD’S MOST CONNECTED COMMUNITY. We’re here to Make Life Richer, and that starts with our team.

Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there’s nothing you can’t do in them.

Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That’s where it started, that’s where it’s going and that’s why it'll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture.

Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We’re certified carbon neutral and we’re taking care to care intensely. And consistently.

Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first.

Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.

Key Objective:

To deliver a premium brand experience to every customer, constantly striving to improve sales performance, whilst maintaining strong brand values and acting as a Gym+Coffee ambassador. Our goal is that everyone leaves our stores feeling part of our community. Candidate must be flexible Monday to Sunday.

Responsibilities:

Brand Experience:

• Be an ambassador for the brand
• Ensure high levels of customer satisfaction through excellent sales service
• Ascertain customers’ needs and wants
• Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
• Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.

Commercial Awareness:

• Have an awareness of store and company best sellers and use this knowledge to increase sales opportunities
• Maintain outstanding store condition and visual merchandising standards
• Providing customers with information on pricing and product availability.
• Keep up to date with product information, new line launches, and company promotion
• Actively participate in, and support all company incentives to increase sales.
• Have an awareness of competitor activity and feedback any improvement suggestions or observations to the management team.

Stock Management:

• Assist with stock deliveries and stock management
• Maintain a fully stocked shop floor
• Maintain maximum stock availability through effective stock replenishment techniques.
• Effectively maintain best practice within your stockroom to ensure that all stock is accurate regarding receipt of deliveries, and provide support with stock-take activities and processes when needed.
• Ensure all stock is correctly merchandised and priced in accordance with visual merchandising directives.