CX Team Member

Foot Locker, Inc.; Mountmerrion or Callary; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Hourly Pay Rate: €15.15

4 Weeks Paid Holiday

Associate discount of between 30 – 50%

WellHub: Daily Wellbeing options for E

Employee Assistance Program – Retail

Company Sick Payscheme

Head Office Internships

Striper AmbassadorProgramme

Development Opportunities

Job summary

Foot Locker, Inc. in Ireland is seeking a friendly, enthusiastic retail team member to welcome customers, discuss athletic sneakers and apparel, and help deliver an outstanding in-store experience.

You will work with colleagues to meet personal and productivity goals, stay knowledgeable about products and trends, and enjoy benefits like paid holidays, staff discounts, and wellbeing programs. Flexible hours including nights and weekends are expected to support store needs.

Qualifications

• 0-3 years of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results through interaction with customers and athletic products
• Initiates completion of tasks or activities without supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensure high levels of customer satisfaction by knowing products and collaborating with teammates to provide excellent service
• Deliver sales and outstanding customer experience while meeting store standards
• Maintain personal and productivity goals
• Engage customers with open-ended questions to assess needs
• Learn and share product knowledge and trends to fit customer needs
• Maintain awareness of products, trends, and stock
• Contribute to a positive and inclusive work environment

Skills

Retail experience

Customer engagement

Self-motivation

Team readiness

Flexible schedule

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience


• Confident and comfortable engaging customersto deliver an elevated experience


• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products


• Initiates completion of tasks or activities without necessary supervision


• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service


• Delivering sales, outstanding customer experience, and operational expectations


• Maintaining personal and productivity goals


• Connects with every customer by asking open-ended questions to assess needs


• Ability to learn and share expertise of products and trends to fit customer’s needs


• Maintains an awareness of all product knowledge, and current or upcoming product / trends


• Contributes to a positive and inclusive work environment

Benefits

• Hourly Pay Rate: €15.15


• 4 Weeks Paid Holiday


• Associate discount of between 30 – 50%


• WellHub: Daily Wellbeing options for Employees


• Employee Assistance Program – Retail Trust


• Company Sick Payscheme


• Head Office Internships


• Striper AmbassadorProgramme


• Development Opportunities