CX Team Member

Foot Locker; Leinster; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Hourly pay rate €15.15

4 weeks paid holiday

Associate discount 30-50%

WellHub wellbeing options

Employee Assistance Program - Retail

Sick pay scheme

Head Office internships

Strider Ambassador Programme

Development opportunities

Job summary

Foot Locker in Ireland is seeking a customer-focused team member for the sales floor. You will engage with customers, share enthusiasm for athletic sneakers and apparel, and deliver a high-quality shopping experience.

Collaboration with coworkers and a proactive approach to learning product trends will help you meet personal and productivity goals. The role offers a supportive team environment, opportunities for development, and an Associate discount on products.

Qualifications

• 0-3 years of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results from interacting with customers and athletic products
• Initiates completion of tasks without supervision
• Flexible availability – nights, weekends and holidays

Responsibilities

• Ensure high levels of customer satisfaction with knowledge on all products
• Deliver sales, outstanding customer experience, and operational expectations
• Maintain personal and productivity goals
• Engage customers by asking open-ended questions to assess needs
• Learn and share expertise of products and trends to fit customer needs
• Maintain knowledge of current or upcoming products and trends
• Contribute to a positive and inclusive work environment

Skills

Customer engagement

Sales experience

Team collaboration

Flexible schedule

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customers needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• Hourly Pay Rate: €15.15
• 4 Weeks Paid Holiday
• Associate discount of between 30 - 50%
• WellHub: Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities