CX Delivery Lead: Jira-Driven Backlog & Governance

G MASS Consulting; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Permanent Contract

Competitive Salary

Job summary

G MASS Consulting in Ireland seeks a CX Project Manager to join its Client Experience delivery function. You will be the go-to person for backlog structure, ticket quality and workflow discipline, leveraging Jira to drive delivery.

You will own governance dashboards, translate backlog data into insights for senior stakeholders and support weekly leadership forums, growing into broader delivery ownership over time.

Qualifications

• Hands-on Jira experience across backlogs, tickets, and workflows.
• Experience with structured task-tracking tools.
• Ownership mindset demonstrated by driving follow-ups and process improvements.
• Ability to work with technical or product delivery teams without a technical background.
• Exposure to Agile or Scrum and backlog refinement.
• Experience producing delivery reporting or dashboards.

Responsibilities

• Support execution across multiple CX workstreams with governance.
• Maintain delivery momentum through proactive follow-up.
• Own Jira ticket hygiene, status accuracy and dependency tracking.
• Refine Jira usage to reflect delivery progress.
• Build and maintain delivery and governance dashboards.
• Translate Jira data into insights for non-technical stakeholders.
• Maintain project plans, action logs and RAID trackers; support weekly leadership forums.
• Track actions from meetings and keep dashboards updated.
• Participate hands-on in delivery activities to drive progress.

Skills

Jira

Delivery ownership

Backlog management

Stakeholder coordination

Tools

Jira

Job description

G MASS Consulting in Ireland seeks a CX Project Manager to join its Client Experience delivery function. You will be the go-to person for backlog structure, ticket quality and workflow discipline, leveraging Jira to drive delivery.

You will own governance dashboards, translate backlog data into insights for senior stakeholders and support weekly leadership forums, growing into broader delivery ownership over time.