CX Project Manager

G MASS Consulting; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Permanent Contract

Competitive Salary

Job summary

G MASS Consulting in Ireland seeks a CX Project Manager to join its Client Experience delivery function. You will be the go-to person for backlog structure, ticket quality and workflow discipline, leveraging Jira to drive delivery.

You will own governance dashboards, translate backlog data into insights for senior stakeholders and support weekly leadership forums, growing into broader delivery ownership over time.

Qualifications

• Hands-on Jira experience across backlogs, tickets, and workflows.
• Experience with structured task-tracking tools.
• Ownership mindset demonstrated by driving follow-ups and process improvements.
• Ability to work with technical or product delivery teams without a technical background.
• Exposure to Agile or Scrum and backlog refinement.
• Experience producing delivery reporting or dashboards.

Responsibilities

• Support execution across multiple CX workstreams with governance.
• Maintain delivery momentum through proactive follow-up.
• Own Jira ticket hygiene, status accuracy and dependency tracking.
• Refine Jira usage to reflect delivery progress.
• Build and maintain delivery and governance dashboards.
• Translate Jira data into insights for non-technical stakeholders.
• Maintain project plans, action logs and RAID trackers; support weekly leadership forums.
• Track actions from meetings and keep dashboards updated.
• Participate hands-on in delivery activities to drive progress.

Skills

Jira

Delivery ownership

Backlog management

Stakeholder coordination

Tools

Jira

Job description

G MASS are working with a global financial services organisation to identify a CX Project Manager to join their Client Experience delivery function.

The role sits at the centre of day to day delivery for the Client Experience team, bringing structure through consistent tracking, clean reporting and firm governance, freeing senior leaders to focus on roadmap ownership and stakeholder strategy. It is a hands on position built around Jira, with the successful candidate becoming the team's go to person for backlog structure, ticket quality and workflow discipline, growing over time from coordination into genuine delivery ownership.

Responsibilities

• Support execution across multiple CX workstreams, applying governance standards consistently


• Maintain delivery momentum through proactive follow up, moving from coordination into real accountability for outcomes


• Own Jira ticket hygiene, status accuracy and dependency tracking across high volume, high complexity backlogs


• Continuously refine how Jira is used so it reflects genuine delivery progressi
  
• Build and maintain delivery and governance dashboards, giving clear visibility of risks, dependencies and overdue items


• Translate Jira and backlog data into simple insight for non technical stakeholders, flagging risk and slippage early


• Maintain project plans, action logs and RAID trackers, and support first pass reporting for weekly and leadership forums


• Track actions and follow ups from meetings, ensuring they live in dashboards rather than just notes


• Participate hands on in delivery activity, driving progress rather than only tracking it

Requirements

• Hands on Jira experience, academic, internship or professional, with a real understanding of how backlogs, tickets and workflows operate in practice


• A track record of using structured task tracking tools


• A strong ownership mindset, shown through driving follow ups, improving processes or taking initiative


• Confidence working alongside technical or product delivery teams without a technical background


• Some exposure to Agile or Scrum ways of working and backlog refinement


• Experience producing delivery reporting or dashboards

Desirable

• Prior exposure to client experience, delivery or transformation initiatives


• Awareness of user centric delivery or product development approaches

Benefits

• Permanent Contract


• Competitive Salary