Customs Broker

Expeditors; Dublin; On-site; EUR 31,000 - 45,000; Full time

Job summary

Expeditors in Ireland is seeking an experienced customs broker to coordinate clearance documentation and liaise with customs authorities. This role focuses on ensuring compliance, guiding customers on regulation requirements at origin and destination, and maintaining up-to-date policies.

You will resolve issues, review controls, and develop staff in line with regulatory changes, while delivering reliable, proactive service to our client base.

Qualifications

• 1–2 years experience in customs brokerage or relevant education.
• Excellent knowledge of Irish customs procedures & systems.
• Excellent interpersonal skills.
• Proficient with Word, Excel and email software.

Responsibilities

• Coordinate customs clearance documentation for our customers.
• Deal with the customs authority on a daily basis.
• Deliver excellent customer service to all customers.
• Be the specialist for all customs compliance issues and assist in resolving issues with customers.
• Review and update policies, procedures and controls.
• Ensure relevant regulations are in place for all customers/business.
• Identify improvement opportunities, risks or IT solutions for compliance and control.
• Develop and utilise Expeditors network to ensure uniform approach and best practices.
• Work on assigned key account customers to meet their needs.
• Keep knowledge on customs requirements up to date and implement new regulations.
• Ensure duty/VAT is processed correctly and collected as required.
• Resolve queries/refunds promptly.
• Maintain DLSOPs and assist Sales & Account Management with cost-saving options.
• Complete daily/weekly audits on all entries.
• Train and update staff on regulations and processes.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Education

Relevant education in customs/brokerage

Tools

Microsoft Word

Microsoft Excel

Windows OS

Email clients

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:

To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.

**Shift patterns may apply for this role**

Major Duties and Responsibilities:

• Coordinate the process customs clearance documentation for our customer base
• Deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
• Assist in the review of all policies, procedures and controls put in place.
• Ensure the relevant regulations are in place for all customers/business.
• Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
• Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
• Work on assigned key account customers to ensure their needs are met
• Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
• Ensure Duty/VAT is processed correctly & collected as required
• Ensure any queries/refunds are followed up and resolved immediately
• Review, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
• Complete daily, weekly audits on theall enteries
• Ensure you keep up to date on the latest Customs Regulations updates & changes.
• Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.
  

Experience and Education:

• 1 - 2 years experience within the Customs brokerage Industry or relevant education essential
• Excellent knowledge of Irish customs procedures & systems
• Effective interpersonal skills.
• Ability to relate to customers and internal employees at all levels
• Previous experience with Word, Excel, Windows, Email, various PC based software