IoT Technical Support Lead - Incident & Reliability

Ei Electronics GmbH; Shannon; On-site; EUR 70,000 - 90,000; Full time

Job summary

Ei Electronics GmbH in Shannon, Co. Clare is seeking a Technical Support Team Lead to oversee end-to-end support for connected home products. The role focuses on ensuring high product reliability and customer satisfaction through effective incident management and process improvement.

The ideal candidate should have a strong technical background in IoT systems and experience in technical support operations. This hands-on leadership position involves collaboration with engineering and product management to drive continuous improvement.

Qualifications

• Strong technical background in IoT and connected devices.
• Experience leading a technical team.
• Hands-on experience in network and firmware diagnostics.

Responsibilities

• Lead daily support operations for connected home products.
• Own incident management processes including triage and resolution.
• Develop structured reporting across incident trends and product reliability.

Skills

IoT / telecommunications / embedded systems / connected devices

Technical support experience

Network troubleshooting

Analytical problem-solving

Tools

Cloud/SaaS platform support

Observability tools

Job description

Ei Electronics GmbH in Shannon, Co. Clare is seeking a Technical Support Team Lead to oversee end-to-end support for connected home products. The role focuses on ensuring high product reliability and customer satisfaction through effective incident management and process improvement.

The ideal candidate should have a strong technical background in IoT systems and experience in technical support operations. This hands-on leadership position involves collaboration with engineering and product management to drive continuous improvement.