Customer Support Specialist

TELUS Digital; Cork; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Monthly performance bonus

Shift premium for late evening hours

Excellent career progression

Employee referral rewards programme

Multicultural and inclusive work环境

Modern office with relaxation areas

Free onsite parking

CSR events and community initiatives

Private medical insurance

Maternity and paternity leave support

GP care access

Subsidised onsite canteen

Job summary

TELUS Digital, based in Cork, Ireland, is launching a new Customer Support Specialists team to assist a privacy-focused technology company. You will handle chat, email, SMS, and phone inquiries, guiding customers through account, product, billing, and technical questions with empathy and accuracy.

The role offers shifts from 2:00 p.m. to 1:00 a.m., Monday to Sunday, with a gross annual salary of €29,900 plus a monthly performance bonus (up to 10%) and a shift premium for late hours.

Qualifications

• Previous experience in a customer support or customer-facing role is highly preferred.
• Strong English language proficiency (C1/C2 written and spoken).
• Excellent communication and problem-solving abilities.
• Strong attention to detail and organisational skills.
• Ability to explain complex information clearly and adapt to a fast-paced environment.

Responsibilities

• Support customers across chat, email, SMS, and phone with professionalism and empathy.
• Troubleshoot account, billing, login, subscription, and product issues.
• Explain privacy and security concepts in simple terms.

Skills

Customer support experience

English proficiency

Communication skills

Problem-solving

Attention to detail

Fast learner

Job description

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusdigital.com

Customer Support Specialist

Location: Cork, Ireland (Onsite – Mahon Office)

Salary: €29,900 gross per year + monthly performance bonus (up to 10%) + shift premium for hours worked between 10:00 p.m. – 1:00 a.m.

Hours of Work: Shifts across 2:00 p.m. – 1:00 a.m., Monday to Sunday, subject to change

Start Date: September 2026

Are you passionate about technology, online safety, and helping people solve problems? TELUS Digital is launching an exciting new team in our Cork office and we are looking for Customer Support Specialists to join us in supporting one of the world’s leading privacy-focused technology companies.

In this role, you will support customers across chat, email, SMS, and phone channels, helping them navigate account, product, billing, and technical support queries. You’ll play an important part in creating a safer and more private online experience by delivering high-quality customer support with empathy, professionalism, and attention to detail.

This is a fantastic opportunity to build your career within a global organisation that values growth, collaboration, innovation, and employee development.

What We Offer

• Monthly performance bonus opportunities
• Shift premium for late evening hours
• Excellent career progression and internal development opportunities
• Employee referral rewards programme
• Multicultural and inclusive work environment
• Modern office with relaxation and recreational areas
• Free onsite parking
• Corporate Social Responsibility events and community initiatives
• Private medical insurance through VHI after 6 months tenure
• Maternity and paternity leave support
• Access to GP care and occupational health services
• Subsidised onsite canteen

Key Responsibilities

• Support customers across chat, email, SMS, and phone channels with professionalism and empathy
• Troubleshoot account, billing, login, subscription, and product-related issues
• Explain privacy and security concepts in a simple, clear, and customer-friendly way
• Accurately document customer interactions and maintain high-quality case notes
• Escalate complex or sensitive issues to specialist teams when required
• Follow internal workflows, SOPs, and escalation procedures consistently and accurately
• Meet performance expectations related to quality, responsiveness, productivity, and customer satisfaction
• Collaborate with internal teams to improve processes and customer experience outcomes
• Stay up to date on product updates, workflows, and operational procedures
• Handle sensitive customer information with care, professionalism, and confidentiality

What We’re Looking For

• Strong English language proficiency (C1/C2 written and spoken)
• Previous experience in a customer support or customer-facing role is highly preferred
• Strong communication and problem-solving skills
• Excellent attention to detail and organisational abilities
• Ability to explain complex information in a clear and easy-to-understand way
• Comfortable working in a fast-paced, high-volume support environment
• Ability to quickly learn new systems, tools, and processes
• Interest in privacy, cybersecurity, technology, and online safety
• Positive attitude with a customer-focused mindset
• Ability to work flexible shifts within operational hours

Why Join TELUS Digital?

At TELUS Digital, we partner with some of the world’s most recognised brands to deliver exceptional customer experiences. Our Cork office is home to a diverse and collaborative team where innovation, career growth, and employee wellbeing are valued every day.

Whether you are looking to grow your customer support career or develop within the technology industry, this is an opportunity to join a company that invests in its people and supports long-term career development.

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.