Lead, Customer Support - Privacy Tech

TELUS Digital; Cork; On-site; EUR 36,400 - 40,000; Full time

Benefits offered by this job

Private medical insurance

Bike-to-work scheme

Maternity/Paternity leave

GP access

Onsite gym

CSR events

Multilingual exposure

Referral rewards

Job summary

TELUS Digital is launching a privacy-focused customer support team in Cork, Ireland, seeking an experienced Team Leader to guide daily operations and coach a group of specialists. You will drive performance, develop talent, and foster strong client relationships in a demanding, fast-paced environment.

Join a dynamic, supportive organization offering career growth, multilingual exposure, a collaborative culture, and health and wellness benefits as part of a broader employee perks program.

Qualifications

• Proven ability to lead and motivate teams in a fast-paced environment.
• Experience managing KPIs, service levels, and operational performance.
• Strong business acumen with customer focus.
• Ability to develop systems, processes and people.

Responsibilities

• Actively manage, lead, and motivate a team of Customer Support specialists.
• Provide coaching, support, and mentorship to help team members excel.
• Conduct regular 1-2-1 reviews and team meetings.
• Drive KPIs and ensure targets are met or exceeded.
• Escalate and resolve issues with ownership and accountability.

Skills

Team leadership

KPI management

Operations oversight

Client relationship

Coaching

Job description

TELUS Digital is launching a privacy-focused customer support team in Cork, Ireland, seeking an experienced Team Leader to guide daily operations and coach a group of specialists. You will drive performance, develop talent, and foster strong client relationships in a demanding, fast-paced environment.

Join a dynamic, supportive organization offering career growth, multilingual exposure, a collaborative culture, and health and wellness benefits as part of a broader employee perks program.