Customer Success Specialist (French Speaking)

Coursera Sourcing; Dublin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Coursera Sourcing is seeking a Customer Success Specialist who is fluent in French to support European customers from Dublin. You will drive retention, adoption and expansion through structured engagements and proactive outreach in a fast-growing SaaS environment.

You’ll translate customer feedback into insights, collaborate with Sales and Renewals, and help shape scalable playbooks for the pooled EMEA model.

Qualifikationen

• Full business-level proficiency in French (written and spoken).
• 1+ years in customer success, account management, sales, or another customer-facing role, ideally SaaS/tech.
• Ability to think critically and guide customers with limited information.
• Analytical and data-driven mindset using metrics to identify trends and risks.
• Strong written and verbal communication with ability to adjust style across audiences.
• Attention to detail and consistent documentation practices.
• Proven track record of meeting or exceeding customer impact metrics.

Aufgaben

• Lead engagement sessions that connect customer goals to measurable value.
• Surface risks and opportunities using analytics and usage patterns.
• Collaborate with Sales, Renewals, Support and other teams to resolve issues and support revenue.
• Manage queue of CTAs, tickets, and assignments with efficiency and documentation.
• Translate feedback into insights for Product and internal teams to drive improvements.
• Help refine the pooled model by testing new processes and contributing to scalable playbooks.

Kenntnisse

French proficiency

Customer success

Problem solving

Analytical mindset

Clear communication

Documentation

Organizational habits

Jobbeschreibung

Customer Success Specialist (French Speaking)

Dublin, Ireland

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role:
As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.

About your skills:
Customer Success Management
Customer Engagement
Customer Retentions

What you’ll be doing:

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.


• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.


• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.


• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.


• Translate customer feedback into insights for Product and internal teams to support improvements across the platform.


• Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Qualifications:

• Full business-level proficiency in French, both written and spoken.


• Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.


• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.


• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.


• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.


• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.


• Track record of meeting or exceeding customer impact metrics with a results-oriented approach.

Posting Date
Posting Date: October 24, 2026
Application Window: October 24 - November 10, 2026
We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Coursera Sourcing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.