Customer Success Manager (VCF)

Ergo IT Recruitment Services; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Visits to Dublin office

Job summary

Ergo IT Recruitment Services seeks a Customer Success Manager with VMware background to drive adoption, retention and growth of VMware Cloud Foundation across Ireland and the UK. Hybrid role with occasional visits to the Dublin office and client sites.

You will monitor health, usage and engagement, proactively identifying opportunities and risks while guiding customers through onboarding, renewals and licensing transitions. Strong English communication is essential.

Qualifications

• Minimum 5 years of experience in Customer Success or related role.
• Strong understanding of data center virtualization and private/hybrid cloud.
• Experience with VMware ecosystem products.
• Experience dealing with C-level stakeholders and strong analytical/presentation skills.
• Excellent verbal and written English communication.

Responsibilities

• Drive adoption and utilization of VMware Cloud Foundation across accounts.
• Monitor customer health, usage trends and engagement to identify opportunities/risks.
• Promote expansion of value through additional VCF solutions and add-ons.
• Guide post-sales onboarding, renewals, licensing transitions, migrations.
• Define KPIs and success metrics to demonstrate business value.
• Conduct Executive Strategic Reviews detailing consumption and optimization paths.
• Identify deployment challenges and renewal risks.
• Collaborate with TAMs, solution architects, support, product specialists and sales.

Skills

Customer Success

Technical Account Management

Professional Services

Stakeholder management

VMware knowledge

Presentation skills

Tools

VMware Cloud Foundation (VCF)

vSphere

vSAN

NSX

Aria Suite

Job description

Ergo are seeking a Customer Success Manager (CSM) with a background in VMware technology. In this exciting role you will be responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Ergo / Presidio's customer base in Ireland and the United Kingdom. This role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

This is a hybrid role with occasional office visits to Dublin office and client sites.

What will you do?

• Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.
• Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.
• Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:
• Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.
• Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.
• Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.
• Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.
• Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

What do you need?

• Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
• Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.
• Working knowledge of the VMware ecosystem, including: VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite
• Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.
• Excellent verbal and written communication skills in English.