Customer Services Specialist – Onsite, Dublin (Pension & Parking)

Profast Ltd; Dublin; On-site; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Company pension

On-site parking

Sick pay

Job summary

Profast Ltd in Dublin 12, D, IE, is seeking a Customer Services Administrator for a full-time, on-site position. You will handle inquiries, input orders, manage deliveries and support the sales team with quotes and order processing.

The role also involves updating CRM and logs, providing documentation such as Test Certs and Proof of Delivery, and assisting with weekly reconciliations and general office duties.

Responsibilities

• Handling incoming calls with queries in respect of sales, quotations, deliveries, etc
• Dealing with queries from Area Sales Managers (ASM’s)
• Inputting orders on computer and generating picking lists
• Checking daily on incoming deliveries and advising team
• Outbound calls to customers to follow up on orders, back orders, deliveries, etc
• Organising carriers and collections where applicable, including obtaining pricing
• Scanning delivery dockets and proof of delivery documents
• Processing credit card payments
• Updating company logs, such as customer complaints, CRM
• Providing support documentation to customers such as Test Certs, DOP, Certificate of Conformity, Proof of Delivery, Copy Invoices, etc.
• Preparing paperwork for container arrivals HQ reconciliation weekly
• Note taker for weekly meetings
• Any other duties required.

Job description

Profast Ltd in Dublin 12, D, IE, is seeking a Customer Services Administrator for a full-time, on-site position. You will handle inquiries, input orders, manage deliveries and support the sales team with quotes and order processing.

The role also involves updating CRM and logs, providing documentation such as Test Certs and Proof of Delivery, and assisting with weekly reconciliations and general office duties.