Customer Experience Specialist - Relocate to Sunny Portugal

Cross Border Talents; Cork; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation package

Initial flight expenses refunded

Company-provided apartment

Annual return flight

Portuguese language lessons

Sports activities & events

Bonuses

Job summary

Cross Border Talents is seeking a Customer Service Specialist to join an international team in Portugal. You will be the friendly face for clients, handling chat, phone, and email inquiries, and resolving issues with empathy and efficiency.

Fluent English is essential, with at least 12 months of experience in complaints handling or disputes. The relocation package includes flight reimbursements, housing, language lessons, and ongoing training to support your onboarding.

Qualifications

• Fluent English (C1/C2) written and spoken.
• Previous customer service experience, ideally in banking, insurance, or financial services.
• At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
• A proven ability to meet targets while delivering top-tier service.
• Empathy, adaptability, and a genuine desire to help people.

Responsibilities

• Be the friendly face of the client, supporting customers via chat, phone, or email.
• Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
• Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
• Support investigations into fraud, disputes, and complaints with accuracy and empathy.
• Spot and support vulnerable customers, escalating when needed.
• Share your knowledge with teammates, helping to improve training and processes.

Skills

Fluent English

Customer service experience

12+ months complaints handling

Ability to meet targets

Empathy and adaptability

Job description

Cross Border Talents is seeking a Customer Service Specialist to join an international team in Portugal. You will be the friendly face for clients, handling chat, phone, and email inquiries, and resolving issues with empathy and efficiency.

Fluent English is essential, with at least 12 months of experience in complaints handling or disputes. The relocation package includes flight reimbursements, housing, language lessons, and ongoing training to support your onboarding.