Customer Service Representative Galway/Onsite night shift

Cpl Healthcare; Galway; Hybrid; EUR 26,000 - 34,000; Full time

Job summary

Cpl Healthcare is hiring a Customer Service Representative for Galway City. The role is onsite with hybrid options after probation, Monday–Friday, 5:00pm–1:00am, supporting customers and business partners via phone, email and live chat.

You will resolve inquiries, process requests, and build strong relationships while working in a fast-paced, international environment. The team emphasizes communication, problem-solving and delivering excellent customer experiences.

Qualifications

• Native-level fluency in one or more languages.
• Strong written and spoken English skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the first point of contact for customers and business partners via phone, email, and live chat
• Provide support and guidance on products, orders, accounts, and general inquiries
• Resolve customer issues and complaints efficiently while ensuring a positive experience
• Process refunds, exchanges, and account-related requests accurately
• Build and maintain strong relationships through professional and friendly communication
• Support users with system navigation and account-related questions
• Accurately record interactions and elevate complex cases where required
• Work collaboratively with internal teams to deliver an exceptional customer experience

Skills

Multilingual

English skills

Communication

Job description

Customer Service Representative – Galway City | Onsite (Hybrid after probation) | Monday–Friday | 5:00pm–1:00am

Are you passionate about delivering excellent customer experiences and enjoy working in a fast-paced, international environment? We are currently hiring multiple Customer Service Representatives to join a growing and dynamic team within an exciting and rapidly expanding industry.

This is an opportunity to become part of a supportive team where your communication skills, problem-solving ability, and customer-first mindset will make a real impact. You’ll play a key role as the first point of contact for customers and business partners, helping create positive experiences while building valuable experience in customer engagement and relationship management.

What’s in it for you?

• Join a growing international business with long-term career opportunities
• Monday to Friday schedule – no weekend work
• Hybrid working available after successful completion of probation
• Work within a collaborative and supportive team environment
• Gain valuable experience in customer support, relationship management, and problem solving
• Develop your communication and customer-facing skills in a dynamic setting

Location & Working Hours

• East Galway City
• Onsite during probation period
• Hybrid working available after probation
• Monday–Friday: 5:00pm–1:00am

What you'll be doing

• Be the first point of contact for customers and business partners via phone, email, and live chat
• Provide support and guidance on products, orders, accounts, and general inquiries
• Resolve customer issues and complaints efficiently while ensuring a positive experience
• Process refunds, exchanges, and account-related requests accurately
• Build and maintain strong relationships through professional and friendly communication
• Support users with system navigation and account-related questions
• Accurately record interactions and elevate complex cases where required
• Work collaboratively with internal teams to deliver an exceptional customer experience

What we're looking for

• Native-level fluency in one or more languages
• Strong written and spoken English skills
• Excellent communication and interpersonal skills
• A customer-focused mindset with strong problem-solving abilities
• Ability to work independently and as part of a team
• Strong attention to detail and organisation skills
• Comfortable working in a fast-paced environment

If you're someone who enjoys helping people, thrives on solving problems, and wants to build experience within a growing business, we’d love to hear from you.