Customer Service Representative

ADEC Arise; Limerick; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private Health Insurance

Employee Assistance Programme (EAP)

Further Education Programme

Bike to Work Scheme

Growing Organisation

Job summary

ADEC ARISE Europe is seeking a full-time Customer Service Agent to provide support across call, email, chat and letter channels. The role is hybrid and located within travel distance of Castletroy, Co Limerick.

The roster runs Monday to Saturday with hours 08:00-20:00 (Mon-Fri) and 09:00-13:00 on Saturdays. You will need excellent English, great communication, and a customer-first attitude to help clients and end-users.

Qualifications

• C1 level of written and spoken English.
• At least 1 year of customer service experience in a contact centre.
• Professional outlook and willingness to go above and beyond for customers.
• Commitment to upholding client values in everything you do.
• Positivity, resilience and strong communication skills.
• Ability to explain complex concepts clearly to non-technical customers.
• Attention to quality and continuous improvement.
• Strong problem-solving skills and teamwork.

Responsibilities

• Provide advice, information and technical support to customers via Phone/Email/Chat/Letter.
• Log customer interactions to create cases in the system.
• Represent the client in a professional manner.
• Interpret issues through in-depth analysis and escalate when needed.
• Communicate complex concepts clearly to customers and business users.
• Maintain up-to-date knowledge of the service and utility providers in Ireland.
• Uphold client values in all activities.

Skills

C1 level English

Customer service experience

Communication skills

Team player

Problem solving

Positivity

Resilience

Quality focus

Continuous improvement

Job description

ADEC ARISE Europe is currently seeking to appoint a full-time Customer Service Agent which will provide customer support across call/email/chat/letter. The role is hybrid; therefore, candidates will need to be located within travel distance to our office in Castletroy, Co Limerick.

We are looking for candidates that have a track record of providing excellent customer service and meeting their KPI’s. The roster will be Monday to Saturday. Opening hours are 08:00 - 20:00 Monday to Friday and 09:00 to 13:00pm on a Saturday. Flexibility will be required during busy periods or to cover scheduled leave.

What we can offer you

• Private Health Insurance post probation review
• Employee Assistance Programme (EAP)
• Further Education Programme
• Bike to Work Scheme
• The opportunity to work with a growing organisation

Responsibilities:

• Provide advice, information and technical support to customers contacting the client by various methods (Phone /Email /Chat/Letter etc.)
• Log customer interaction on the relevant database/system to create customer cases.
• Represent the client in a professional manner.
• Interpret and understand the nature of the customers issue through an in-depth analysis and escal
• Communicate complex concepts and processes clearly to customers and business users in a manner that they can clearly understand.
• Proactively maintain knowledge of the service the client provides and the utility providers in Ireland.
• Commitment to upholding client values in everything that you do.

Candidate Requirements:

• Must be C1 level of in written and spoken English.
• Previous customer service experience with minimum 1 year in a contact centre environment.
• Professional outlook to go above and beyond for customers.
• Commitment to upholding client values in everything that you do.
• Positivity and resilience.
• Excellent communication skills with patience to deal with non technical customers requiring assistance.
• Quality focus with a drive for continuous improvement.
• Excellent problem-solving skills.
• Team player who shares knowledge freely with others.