Technical Training and Quality Manager

Culligan Ireland

Claregalway

On-site

EUR 50,000 - 55,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Monday-Friday pattern

Hybrid working model

23 days annual leave

Company pension scheme

Perks at Work discounts

EAP access

Volunteering day

Employee support network

Career progression opportunities

Job summary

Culligan Ireland is seeking a Technical Training and Quality Manager to lead training, quality assurance, and continuous improvement across field service operations in Claregalway, Co. Galway.

You will ensure technicians are equipped with skills, knowledge, and support to install, maintain, and repair to high standards. Reporting to Operations Manager, the role emphasizes health & safety, SOPs, documentation, and performance analytics.

Qualifications

Minimum 5 years' experience in water treatment, HVAC, or plumbing-related field service roles.
Proven experience in technical training and quality management.
Strong knowledge of water softeners, filtration systems, well water and plumbing systems.
Certification in plumbing, water treatment, or a relevant field preferred.
Excellent communication, presentation, and coaching skills.

Responsibilities

Develop, deliver, and improve technical training programs for field technicians.
Lead onboarding and competency development for installations, maintenance, and repairs to company standards.
Support rollouts of new products, technologies, and service processes through training and coaching.
Conduct field audits, ride-alongs, and quality inspections to assess workmanship, customer experience, and compliance.
Analyze service data, technician performance, customer feedback, and KPIs to identify trends and improvements.
Develop and maintain technician scorecards, training records, quality metrics, and compliance docs.
Ensure adherence to health & safety, plumbing, environmental, and quality standards.
Create, review, and update SOPs, training materials, and technical docs.
Act as technical escalation point for complex field service issues.
Partner with Operations, Customer Service, Inventory, and Routing teams to drive efficiency.
Work with suppliers to coordinate training, product updates, and best practices.
Identify skills gaps and implement coaching plans to improve capability and performance.
Support continuous improvement projects focused on service quality and first-time fix rates.
Foster a culture of technical excellence, safety, accountability, and continuous learning.

Skills

Technical training & quality mgmt

Communication skills

Coaching skills

CRM software

MS Office

Driver's license & travel

Education

Plumbing/water treatment certification

Tools

CRM tools

MS Office Suite

Job description

Job title

Technical Training and Quality Manager

Contract Type

Full Time Permanent, subject to 6 months' probation

Location

Claregalway, Co. Galway

Salary

€50,000-55,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

We're looking for a Technical Training & Quality Manager to lead technical training, quality assurance, and continuous improvement across our field service operations. Reporting to the Operations Manager, you will ensure our field technicians are equipped with the skills, knowledge, and support needed to deliver exceptional customer service and maintain the highest standards of quality, safety, and compliance.

Key Responsibilities

Develop, deliver, and continuously improve technical training programs for new and existing field technicians
Lead onboarding and competency development to ensure technicians are fully equipped to perform installations, maintenance, and repairs to company standards
Support the rollout of new products, technologies, and service processes through structured training and coaching programs
Conduct field audits, ride-alongs, and quality inspections to assess workmanship, customer experience, and compliance with operational standards
Analyze service data, technician performance, customer feedback, and operational KPIs to identify trends and improvement opportunities
Develop and maintain technician scorecards, training records, quality metrics, and compliance documentation
Ensure adherence to health & safety, plumbing, environmental, and company quality standards across all field operations
Create, review, and update Standard Operating Procedures (SOPs), training materials, and technical documentation
Act as the technical escalation point for complex field service issues, supporting technicians in resolving customer challenges effectively
Partner with Operations, Customer Service, Inventory, and Routing teams to drive efficiency and deliver an exceptional customer experience
Work with suppliers and manufacturers to coordinate technical training, product updates, and best practice initiatives
Identify skills gaps and implement coaching and development plans to improve technician capability, consistency, and performance
Support continuous improvement projects focused on service quality, customer satisfaction, productivity, and first-time fix rates
Foster a culture of technical excellence, safety, accountability, and continuous learning across the field service team

Requirements

Minimum 5 years' experience in water treatment, HVAC, or plumbing-related field service roles
Proven experience in technical training and quality management
Strong knowledge of water softeners, filtration systems, well water and plumbing systems
Certification in plumbing, water treatment, or a relevant field preferred
Excellent communication, presentation, and coaching skills
Competence with field service software, CRM tools, and MS Office Suite
Valid driver's license and willingness to travel regionally

Benefits