Technical Training and Quality Manager

Culligan International

Galway

Hybrid

EUR 50,000 - 55,000

Full time

8 days ago

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Benefits offered by this job

Mon-Fri work pattern

Hybrid working model

23 days annual leave

Company pension scheme

Perks at Work discounts

24hrs access to EAP

Volunteering day

Employee support network and mental 건강

Career progression opportunities

Job summary

Culligan Home in Ireland seeks a Technical Training and Quality Manager to lead training, quality assurance, and continuous improvement across field service operations. You’ll ensure technicians are skilled, safe, and compliant, reporting to the Operations Manager in a hybrid Claregalway role.

You will drive SOPs, coaching programs, and product updates while maintaining quality metrics, KPIs, and customer satisfaction at the core of service delivery.

Qualifications

Minimum 5 years’ experience in water treatment, HVAC, or plumbing-related field service roles.
Proven experience in technical training and quality management.
Strong knowledge of water softeners, filtration systems, well water and plumbing systems.
Certification in plumbing, water treatment, or a relevant field preferred.
Excellent communication, presentation, and coaching skills.
Competence with field service software, CRM tools, and MS Office Suite.
Valid driver’s license and willingness to travel regionally.

Responsibilities

Develop, deliver, and improve technical training programs for field technicians.
Lead onboarding and competency development for installations, maintenance and repairs.
Support rollout of new products, technologies, and service processes through training and coaching.
Conduct field audits, ride-alongs, and quality inspections for workmanship and safety.
Analyze service data, technician performance, and KPI trends for improvements.
Develop and maintain technician scorecards, training records, and quality metrics.
Ensure adherence to health & safety, plumbing, environmental, and quality standards.
Create, review, and update SOPs and training materials.
Act as technical escalation point for complex field service issues.
Partner with Operations, Customer Service, Inventory and Routing teams for efficiency.
Coordinate with suppliers and manufacturers for training and product updates.
Identify skills gaps and implement coaching and development plans.
Support continuous improvement projects focused on quality and first-time fix.
Foster a culture of technical excellence, safety, and learning.

Skills

Water treatment field service

Technical training

Quality management

Water softeners & filtration

Communication & coaching

CRM & MS Office

Driver's license + travel

Education

Certification in plumbing or water treatment

Tools

Field service software

CRM tools

MS Office Suite

Job description

Job title: Technical Training and Quality Manager

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €50,000-55,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

We're looking for a Technical Training & Quality Manager to lead technical training, quality assurance, and continuous improvement across our field service operations. Reporting to the Operations Manager, you will ensure our field technicians are equipped with the skills, knowledge, and support needed to deliver exceptional customer service and maintain the highest standards of quality, safety, and compliance.

Key Responsibilities:

Develop, deliver, and continuously improve technical training programs for new and existing field technicians.
Lead onboarding and competency development to ensure technicians are fully equipped to perform installations, maintenance, and repairs to company standards.
Support the rollout of new products, technologies, and service processes through structured training and coaching programs.
Conduct field audits, ride-alongs, and quality inspections to assess workmanship, customer experience, and compliance with operational standards.
Analyze service data, technician performance, customer feedback, and operational KPIs to identify trends and improvement opportunities.
Develop and maintain technician scorecards, training records, quality metrics, and compliance documentation.
Ensure adherence to health & safety, plumbing, environmental, and company quality standards across all field operations.
Create, review, and update Standard Operating Procedures (SOPs), training materials, and technical documentation.
Act as the technical escalation point for complex field service issues, supporting technicians in resolving customer challenges effectively.
Partner with Operations, Customer Service, Inventory, and Routing teams to drive efficiency and deliver an exceptional customer experience.
Work with suppliers and manufacturers to coordinate technical training, product updates, and best practice initiatives.
Identify skills gaps and implement coaching and development plans to improve technician capability, consistency, and performance.
Support continuous improvement projects focused on service quality, customer satisfaction, productivity, and first-time fix rates.
Foster a culture of technical excellence, safety, accountability, and continuous learning across the field service team.

Minimum 5 years’ experience in water treatment, HVAC, or plumbing-related field service roles.
Proven experience in technical training and quality management.
Strong knowledge of water softeners, filtration systems, well water and plumbing systems.
Certification in plumbing, water treatment, or a relevant field preferred.
Excellent communication, presentation, and coaching skills.
Competence with field service software, CRM tools, and MS Office Suite.
Valid driver’s license and willingness to travel regionally.