Customer Service Representative

Rhenus Logistics; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Rhenus Logistics is seeking a Customer Service professional to manage customer relationships and support the end-to-end order fulfilment process. You will work with warehouse and logistics teams to ensure accurate stock data and timely communication with customers.

The role requires basic experience in customer service, strong communication and organisational skills, and a willingness to operate in a fast-paced logistics environment in Ireland.

Qualifications

• 1 year experience in Customer Service related role desirable.
• Knowledge of logistics industry preferred.
• Computer-competent with working knowledge of logistics software/WMS systems.

Responsibilities

• Manage customer relationships with a professional and responsive approach.
• Oversee end-to-end order fulfilment—from receipt to delivery following SOPs.
• Assist inventory management: tracking stock, counts, and system accuracy.

Skills

Customer service

Communication

Organization

Coordination

Initiative

Tools

WMS software

Job description

What You Can Expect** : **

1. Managing Customer Relationships.

• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
• Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
• Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.

2. Managing the Order Fulfilment Process

• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
• Adhere to any specific customer processes and procedures.
• Create picklists on WMS form Warehouse Personnel when orders are received.
• Report stock status and material movement to customers and vendors as required.
• Report feedback from the customer to management and/or the appropriate department.

3. Supporting the Inventory Management Process.

• Engage with Warehouse Personnel to ensure accurate recording of information and activity.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.
• Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

4. Supporting the efficient and effective operation of the Logistics Department.

• Log customer requests as required to support activity analysis and invoicing.
• Log customer activity for business purposes as required.
• Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
• Support other departments in relation to customer activity data.
• Data entry, correction, and review.

What You Bring:

• 1 year experience in Customer Service related role desirable.
• Highly motivated and willing to take ownership of this role.
• Ability to work own initiative and track multiple processes.
• Knowledge of logistics industry (preferred).
• Computer-competent with a working knowledge of logistics software/WMS systems.
• Strong organisational skills and coordination abilities.
• Excellent communication and interpersonal skills.
• Keen on working in a fast-paced environment.
• Unrestricted access to Irish Labour Market