Customer Service & Logistics Coordinator

Smurfit Westrock; Cork; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Annual leave

Pension

Cycle to Work

Training and development

24/7 confidential support

Flexible working options

Disability Confident Employer

Job summary

Smurfit Westrock Cork is hiring a Customer Service Co-Ordinator to act as the main link between customers and internal teams, and to manage the full order process from receipt to dispatch.

You will deliver consistent service, resolve issues with a proactive mindset, and collaborate with Operations, Quality, Sales and Dispatch to improve efficiency and customer satisfaction. This role offers stability in a leading packaging company and opportunities for growth.

Qualifications

• Ability to build strong relationships with customers and colleagues.
• Detail-oriented with multi-tasking capability.
• Proactive, willing to learn, flexible problem-solver.
• Solutions-oriented mindset and independent team contributor.

Responsibilities

• Provide high levels of customer service to customers and Solutions Managers.
• Coordinate with Operations, Quality, Maintenance, Sales and Dispatch.
• Input orders via phone and email; ensure timely dispatch.
• Follow up delivery accuracy and resolve discrepancies.
• Handle pricing and invoice queries promptly.
• Support vendor managed inventory processes and stock requirements.
• Conduct customer site visits to strengthen relationships.
• Assist in process improvements for service delivery.
• Perform other duties as required.

Skills

Relationship building

Detail oriented

Initiative

Problem solving

Independent worker

Job description

Smurfit Westrock Cork is hiring a Customer Service Co-Ordinator to act as the main link between customers and internal teams, and to manage the full order process from receipt to dispatch.

You will deliver consistent service, resolve issues with a proactive mindset, and collaborate with Operations, Quality, Sales and Dispatch to improve efficiency and customer satisfaction. This role offers stability in a leading packaging company and opportunities for growth.