Customer Service Representative

Smurfit Westrock; Dublin; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Pension

Cycle to Work

Training opportunities

Confidential family support

Job summary

Smurfit Westrock is seeking a Customer Service Representative to deliver exceptional service and manage customer projects from enquiry to delivery. You will work closely with customers, sales teams, design, and production planning to ensure timely execution and strong client relationships.

The role offers flexible working options and opportunities for ongoing training and development within an inclusive environment.

Qualifications

• Deliver high level customer service to customers and Sales Team
• Build strong relationships with customers across projects
• Coordinate with Sales, Design, Production Planning and Manufacturing teams

Responsibilities

• Provide a high level of customer service support to customers and Customer Solutions Managers
• Liaise directly with customers for ongoing projects and build strong relationships
• Work with Sales in expanding presence in new markets
• Coordinate with production planning on lead times and project information
• Upload sales orders onto ERP system (BVP) accurately and promptly
• Prepare design briefs and liaise with design team on projects
• Assist with estimating in line with pricing policy
• Process sales orders and release works tickets to production
• Organise workflow to meet production deadlines and track progress

Skills

Customer service

Relationship building

Communication

Team liaison

Tools

ERP (BVP)

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience and supporting the successful execution of customer projects from enquiry through to delivery.

Working closely with customers, sales teams, design, production planning and manufacturing teams, you will ensure projects are managed efficiently, customer expectations are met, and business objectives are achieved. The successful candidate will build strong customer relationships while supporting commercial growth and operational excellence.

The Role

• Providing a high level of customer service support to our customers and Customer Solutions Managers
• Liaise directly with customers for ongoing projects. Build strong customer relationships.
• Work alongside Sales Team in expanding our presence in these new markets.
• Link with production planning regarding lead times and required project information.
• To react to new inquiries in a precise and timely manner.
• To upload an efficient number of sales orders onto ERP system (BVP) in a precise and timely manner.
• To complete graphic and structure design briefs. Liaise with design team on projects.
• Set up BVP estimates before estimating is completed.
• Estimating in accordance with Pricing Policy.
• Processing sales orders.
• Releasing works tickets to production in order of importance.
• Organising your work flow to meet production requirement deadlines.
• Tracking progress on all projects on a shared file. Keeping this tracker up to date.
• Any other reasonable duties requested by management.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.