Customer Service Leader: Strategic Accounts & Ops

CareerWise Recruitment; Cork; On-site; EUR 48,000 - 64,000; Full time

Job summary

CareerWise Recruitment is seeking a Customer Services Business Partner for our North Cork food production client. You will lead the CS team, oversee end-to-end order management and drive improvements across CRM, ERP and WMS systems.

Role requires 3–5 years in customer service within logistics or supply chain, strong leadership and KPI focus. Based in North Cork with close collaboration across logistics, sales and finance.

Qualifications

• Degree in Business Administration, Logistics, Engineering, International Trade or a related discipline.
• 3–5 years' experience in Customer Service, ideally in logistics, distribution or supply chain.
• Proven ability to lead, motivate and develop a team while maintaining high service standards.

Responsibilities

• Lead, motivate and develop the Customer Service team, setting objectives and ensuring high standards of performance and customer satisfaction.
• Oversee end-to-end order management from receipt to delivery.
• Manage customer complaints, service incidents and escalations, maintaining strong relationships with key accounts.
• Monitor KPIs including service levels, OTIF, response times and NPS.
• Prepare regular management reports and identify performance trends.
• Drive continuous improvement, standardising processes and optimising CRM, ERP and WMS systems.
• Coordinate with Logistics, Transport, Sales and Finance to meet customer commitments and resolve issues.
• Support strategic account management, proactive communications, credit notes and collections.
• Ensure compliance with policies, GDPR, regulations and OH&S requirements.
• Contribute to management meetings with insights into performance and challenges.

Skills

Leadership

CRM systems

ERP systems

Advanced Excel

Power BI

KPI management

Cross-functional coordination

Education

Bachelor's degree in Business Admin / Logistics / Engineering / International Trade

Tools

SAP

WMS

Job description

CareerWise Recruitment is seeking a Customer Services Business Partner for our North Cork food production client. You will lead the CS team, oversee end-to-end order management and drive improvements across CRM, ERP and WMS systems.

Role requires 3–5 years in customer service within logistics or supply chain, strong leadership and KPI focus. Based in North Cork with close collaboration across logistics, sales and finance.