Customer Service Coordinator

I12 Trane (Ireland) Limited; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Pension

Healthcare

Life insurance

Wellbeing platforms

Induction program

Job summary

Trane Technologies in Ireland is hiring a Customer Service Coordinator to deliver exceptional service and support. The role focuses on scheduling technicians’ workloads for PPMs, breakdowns, warranty work, rentals and commissioning, while maintaining strong customer relationships to improve productivity and the overall experience.

The successful candidate will work closely with Service, Sales and Operations, ensuring timely invoicing and clear communication.

Qualifications

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians.
• Effective communication skills and ability to share updates clearly.
• Knowledge of processing invoices and purchase orders within authority limits.
• Analytical thinking and problem-solving abilities.
• Proficiency in customer service software and MS Office Suite.

Responsibilities

• Schedule technician work for Planned Preventative Maintenance, breakdowns, warranty, rental and commissioning workloads.
• Build and maintain strong relationships with customers as a trusted point of contact.
• Collaborate with Service, Sales and Operations to share key customer insights.
• Ensure invoices are processed timely within approved limits.
• Generate regular reports on completed invoiced work orders.
• Support service technicians and ensure adequate coverage across regional service desk at peak times.
• Communicate updates to supervisors, technicians and customers to drive continuous improvement.

Skills

Customer service

Interpersonal skills

Communication

Motivating technicians

Analytical thinking

Tools

MS Office Suite

Inspire systems

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Location & Work Arrangements

On-Site (5 days)

Position Overview

The Customer Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities

• Customer and Technician Support: A proactive approach on dealing with high volume incoming calls. Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Rental and Commissioning workloads. Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights. Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service. Support service technicians and ensure appropriate team cover across regional service desk at peak times. Communications with supervisors, technician, and customers on updates and to drive continuous improvement.
• Internal Controls and Administration: Proven experience in a customer care or service support role. Strong knowledge of customer service principles. Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences Effective communication skills Knowledge of processing invoices and Purchase Orders within levels of authority limits Analytical thinking and problem-solving abilities. Proficiency in using customer service software, and MS Office Suite.
• Skills and Capabilities: Knowledge of manufacturing industry an advantage People and communication skills with a positive mindset Able to work with minimal supervision. Proficient in using Microsoft Office Suite. Knowledge of Inspire systems, however, training can be given.

Right to Work in Ireland

Benefits & Perks

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

About Our Culture

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]