Credit & Collections Coordinator

Trane Technologies; Swords; On-site; EUR 52,000 - 68,000; Full time

Job summary

Trane Technologies in Ireland (Leinster, Swords) is seeking a Collections Analyst to manage Europe accounts receivable for Trane and Thermo King businesses. You will oversee credit and collection activities to minimize risk and maximize cash flow across about 500 accounts with a USD 50M receivable balance.

The role requires coordinating with sales, order management, logistics and customer care, enforcing credit policies, preparing reports, and driving process improvements through data analytics.

Qualifications

• University Degree in Business, Finance, or similar field.
• Minimum 5 years’ experience in Collections, Order Management, Customer Support or similar role.
• Good understanding of collection practices, Order Management & Customer Support.
• Good understanding of commercial credit & trade finance.
• Knowledge and experience of subledger accounting.
• Strong proficiency in Microsoft Excel & Outlook (Oracle a plus)
• Fluent in English is essential, another European language an advantage.
• Business and customer focus.
• Innovation / Change Management.
• Leadership skills.
• Good communication skills.
• Problem solving and decision making
• Technical and functional knowledge.

Responsibilities

• Drive the collections and the maintenance of account receivable balances: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling, record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, elevate to manager and to commercial team, etc.
• Manage credit checking and order holds. Engage with the commercial, logistics and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.
• Notify manager of significant issues impacting collection of outstanding receivables
• Expedite resolution of customer disputes by linking with Sales / Order Management / Service as required.
• Prepare reports as per monthly schedule and had hoc basis for the credit and financial functions
• Maintain credit files, prepare credit assessments of new & existing customers and approve credit limits in line with Limits of Authority.
• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as & when needed.
• Promote a culture of continuous process improvement & of Data Analytics.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Education

University Degree in Business, Finance, or similar field

Tools

Excel

Outlook

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

The Collections Analyst will handle account receivable portfolios for Trane Technologies operations in Europe, specifically the related credit and collection activities to minimize credit risk while maximizing cash collections.

The role includes collections activities; credit hold and order release; driving dispute resolution; escalation to collection agencies and legal counsel; customer credit reviews; continuous process improvement; reporting & analytics.

The portfolio includes Thermo King Transport in Europe and Thermo King Marine Global – approx. 500 accounts for USD 50M receivable balance.

Responsibilities

• Drive the collections and the maintenance of account receivable balances: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling, record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, elevate to manager and to commercial team, etc.
• Manage credit checking and order holds. Engage with the commercial, logistics and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.
• Notify manager of significant issues impacting collection of outstanding receivables
• Expedite resolution of customer disputes by linking with Sales / Order Management / Service as required.
• Prepare reports as per monthly schedule and had hoc basis for the credit and financial functions
• Maintain credit files, prepare credit assessments of new & existing customers and approve credit limits in line with Limits of Authority.
• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as & when needed.
• Promote a culture of continuous process improvement & of Data Analytics.

Qualifications / Key Competencies

• University Degree in Business, Finance, or similar field.
• Minimum 5 years’ experience in Collections, Order Management, Customer Support or similar role.
• Good understanding of collection practices, Order Management & Customer Support.
• Good understanding of commercial credit & trade finance.
• Knowledge and experience of subledger accounting.
• Strong proficiency in Microsoft Excel & Outlook (Oracle a plus)
• Fluent in English is essential, another European language an advantage.
• Business and customer focus.
• Innovation / Change Management.
• Leadership skills.
• Good communication skills.
• Problem solving and decision making
• Technical and functional knowledge.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.