Customer Service Associate (FTC)

Tekno Surgical Ltd.; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Tekno Surgical Ltd. is seeking a Customer Service Representative on a fixed-term contract for 6 months. You will manage urgent hospital orders, liaise with Field Sales, and ensure accurate order processing and on-time delivery with a strong customer focus.

You will work in a fast-paced team, develop product knowledge for medical devices, handle inquiries professionally, and support the Sales Team while promoting patient-centered service excellence.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to process orders accurately and under time constraints.
• Strong communication and teamwork skills; patient-focused mindset.

Responsibilities

• Process a large volume of urgent hospital orders with high accuracy.
• Coordinate medical device deliveries to hospital sites and meet requirements.
• Process sales and stocking orders promptly and error-free.
• Respond to customer calls/queries professionally and promptly.
• Support the Sales Team and wider operations as needed.
• Maintain patient-centric focus to minimize delivery errors.
• Identify customer needs to achieve satisfaction and build relationships.

Skills

Customer service

Phone etiquette

Communication skills

Navision

Teamwork

Attention to detail

Prioritization

Medical devices knowledge

Tools

Navision system

Job description

Please note this is a fixed-term contract role for 6 months

The Customer Service Representative (CSR) serves as the key interface with customers, supporting all aspects of the order and demand process. Working collaboratively in a team environment and in partnership with Field Sales Representatives, the CSR will demonstrate excellent external and internal customer focus to ensure customer satisfaction and support company objectives.

You will be highly motivated, with a passion for Customer Service and will support our continued drive towards excellence in service.

This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment.

Key Outcomes

• Process a large volume of urgent Hospital demand orders in an error free manner under rapid turnaround constraints.
• Coordinate medical device product delivery into hospital sites and ensure that all customers’ requirements are met.
• Process Sales and stocking orders in a timely, error free manner.
• Proactively respond and manage customer calls/queries in a professional manner.
• Provide support to the Sales Team and other members of the operation as required.
• Promote a patient centric focus in order to mitigate errors in product /service delivery.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Build trusted relationships with the Sales Representatives.
• Provides necessary support to team leads and the wider team functions.

Key Skills & Experiences

• Demonstrates high level of attentiveness when interacting with customers
• Understands how to manage the impact on others when having to make difficult decisions
• Can Prioritize cooperation and collaboration with others before taking action
• A know how, can do attitude to implement solutions
• Has a focused nature and takes great satisfaction from being busy and productive.
• Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers’ expectations
• Possesses a good phone manner and excellent communication skills.
• Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
• Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.
• Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
• Previous experience of medical device customer or sales support, an advantage.

The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

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