Customer Service & Operations Associate (6-Month Contract)

Tekno Surgical Ltd.; Dublin; On-site; EUR 30,000 - 38,000; Full time

Job summary

Tekno Surgical Ltd. is seeking a Customer Service Business Services Associate for a fixed-term 6-month contract in Ireland.

The role acts as the primary link between the customer service collaboration team and the Customer Service Manager, overseeing business support requirements and process improvements. The candidate will manage a high volume of queries, support the Sales Team, and contribute to continuous improvement while ensuring accurate, timely responses and excellent customer service at

Qualifications

• Demonstrates a high level of attentiveness when interacting with customers.
• Ability to prioritise cooperation and collaboration with others.
• A can-do attitude to implement solutions.
• Strong customer orientation to meet and exceed expectations.
• Excellent communication skills; good administrative/IT aptitude.

Responsibilities

• Efficient Query Management: handle high volume queries from the group email with professional, accurate responses.
• Operational Support: provide coordinated support to the Sales Team and other operations to ensure smooth workflows.

Skills

Customer orientation

Attention to detail

Communication skills

Teamwork

Navision knowledge

Administrative skills

Tools

Navision

Job description

Tekno Surgical Ltd. is seeking a Customer Service Business Services Associate for a fixed-term 6-month contract in Ireland.

The role acts as the primary link between the customer service collaboration team and the Customer Service Manager, overseeing business support requirements and process improvements. The candidate will manage a high volume of queries, support the Sales Team, and contribute to continuous improvement while ensuring accurate, timely responses and excellent customer service at