Customer Service Administrator

Osborne Recruitment; Kildare; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Training provided

Parking on-site

Strong team environment

Benefits details on request

Job summary

Osborne Recruitment is seeking a Customer Service Administrator for a vehicle leasing company in Naas, Co. Kildare. The role focuses on handling maintenance bookings, coordinating logistics nationwide, and ensuring accurate service documentation.

Ideal candidates have 1+ year(s) in motor industry customer service, excellent communication, and strong attention to detail. On-site work with training provided and opportunities for progression within the company.

Qualifications

• Experience in customer service, preferably in motor/vehicle industry.
• Excellent verbal and written communication in English.
• Strong attention to detail and ability to multi-task in a busy environment.
• Ability to work as part of a team and maintain good relations with clients and internal teams.
• Willingness to learn and take on on-the-job training.

Responsibilities

• Manage maintenance bookings via phone or online and document accurately.
• Schedule and monitor logistics nationwide.
• Ensure vehicle preparation is planned and coordinated in a timely fashion.
• Update systems with status changes and adhere to timelines.
• Generate daily/weekly/monthly reports as required.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Organizational skills

Problem solving

Can-do attitude

Teamwork

Tools

Computer skills

Telephone skills

Job description

Customer Service Administrator

Location: Naas, Co. Kildare. Minimum Years’ Experience: 1 years relevant experience, preferably in the motor industry. This is a permanent full-time position based at site in Naas, Co. Kildare. Due to location - own transport would be required.

Do you have experience working in the motor industry and are highly skilled in customer service? Our office has a great opportunity for you. We are currently recruiting for a customer service administrator for a vehicle leasing company in the light goods and car sector, to be the first point of contact between clients and the service team.

This is a key role within the service team, with responsibility for managing maintenance bookings, scheduling and monitoring logistics nationwide, planning vehicle preparation, and coordinating between client booking requests and business operations. As a customer service administrator, you will be responsible for engaging and communicating with both general public and corporate clients, ensuring accurate and thorough documentation of service requests.

Developed in 1968, they are one of Ireland’s leading premier vehicle leasing companies in the light goods and car sector, dealing with a diverse range of customers, from single day motor hires by the general public, to leading organisations with multi-year fleet leases.

The ideal candidate will have experience working in a similar industry with a good mechanical understanding, a strong background in customer service, able to effectively maintain strong team relations, and ensure accurate administrative and communication skills. They will have a strong work ethic and be ambitious to succeed not only in their role, but the organisations as whole. Full on-the-job training will also be provided, with opportunities to progress within the company.

Salary, Hours & Benefits

• €35,000


• Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5pm


• Training provided


• Parking on-site


• Strong team working environment


• Benefits package available with details disclosed on request

Duties / Responsibilities

• Manage maintenance bookings via phone, or on-line, and administer the process thoroughly, ensuring accurate documentation


• Schedule and monitor logistics nationwide


• Ensure vehicle preparation is planned in a timely fashion


• Administer updates accordingly, and ensure strict timelines are adhered to


• Run daily/weekly/monthly reports as required

Key Requirements

• 1+ years similar experience preferred within motor industry


• Strong customer service skills, proactively engaging with customers to effectively enquire about and document service details


• Excellent communication skills - both written and verbal (Fluent English is essential)


• Very strong attention to detail and conscientious approach to work, with problem solving and organisational skills


• \"Can do\" attitude, and a strong ability to multi-task in a busy working environment on your own, or part of a team


• Competent computer and telephone skills essential


• Excellent presentation

If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne is an Equal Opportunities Employer