Customer Service Administrator

Culligan Ireland; Claregalway; Hybrid; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Hybrid work model

23 days annual leave

Company pension scheme

Perks at Work shopping discounts

24hr access to EAP

Volunteering day

Employee support network

Career progression opportunities

Job summary

Culligan Ireland is seeking a Customer Service Administrator to join our Claregalway team. You will support customer retention, maintain accurate CRM records, and provide admin support to our Operations team to deliver excellent customer experiences.

The role emphasizes strong communication, data accuracy, and collaboration with multiple departments in a fast-paced environment. Hybrid working and growth opportunities are available.

Qualifications

• Excellent communication skills required.
• Familiarity with CRM systems and Microsoft packages.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Positive attitude and a passion for helping others.
• Experience in the water/service industry is desirable.

Responsibilities

• Support customer retention initiatives and account renewals.
• Maintain and update customer accounts ensuring data accuracy across CRM systems.
• Process account amendments, updates, and administrative requests.
• Assist Operations with service-related administration and coordination.
• Liaise with customers and internal departments to resolve queries.
• Maintain accurate records and documentation per company procedures.
• Contribute to process improvements that enhance customer experience and efficiency.

Skills

Excellent communication

CRM systems familiarity

Customer service experience

Fast-paced environment

Positive attitude

Water/service industry experience

Job description

Job title: Customer Service Administrator

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €30,000 - 31,050 per annum, paid monthly

Culligan Home Ireland is seeking an organized and customer-focused Customer Service Administrator to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.

If you're passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we'd love to hear from you.

Core role and responsibilities:

• Support customer retention initiatives and customer account renewals
• Maintain and update customer accounts, ensuring data accuracy across CRM systems
• Process account amendments, customer information updates, and administrative requests
• Assist the Operations team with service-related administration and coordination
• Liaise with customers and internal departments to resolve account and administration queries
• Maintain accurate records and documentation in line with company procedures
• Contribute to process improvements that enhance customer experience and operational efficiency

Requirements

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

Benefits

• Monday-Friday working pattern
• Hybrid Working Model23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression