Customer Service Executive

Culligan Ireland; Claregalway; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid Working Model

23 Days Annual Leave

Company Pension Scheme

Shopping discounts with Perks at Work

24hrs access to EAP

Volunteering Day

Employee support network and mental健康?

Job summary

Culligan Ireland is seeking a customer-focused and reliable Customer Service Executive to join our growing team in Claregalway. You will be the first point of contact for customers, handling inquiries, bookings, and orders, and ensuring high service standards.

In this full-time permanent role, you will work with CRM systems, coordinate with field technicians, and contribute to process improvements to meet KPIs.

Qualifications

• Excellent communication and listening skills.
• Experience in customer service.
• Familiarity with CRM systems and Microsoft Office.
• Ability to work in a fast-paced environment.
• Positive attitude and a passion for helping others.
• Experience in the water/service industry is desirable.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or CRM.
• Manage service bookings and orders, and coordinate with field technicians.
• Update customer records with accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with Service, Sales and Finance to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Meet KPIs related to response time, resolution quality and service accuracy.
• Contribute ideas to improve processes and customer satisfaction metrics.

Skills

Communication skills

Customer service experience

Tools

CRM systems

Microsoft Office

Job description

Job title: Customer Service Executive

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €31,050 per annum, paid monthly

Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You'll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.

If you're passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we'd love to hear from you.

Core role and responsibilities

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms
• Manage service bookings and product orders, including routing vans and coordinating with field technicians
• Process customer accounts, update records, and ensure accurate data entry
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion
• Promote and upsell appropriate services and products where relevant
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery
• Maintain high standards of documentation and CRM system use
• Contribute ideas to improve processes and customer satisfaction metrics
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy

Requirements

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

Benefits

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression