Customer Service & Admin Specialist (Hybrid, Progression)

Culligan Water Ireland; Claregalway; Hybrid; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Hybrid Working Model

23 Days Annual Leave

Company Pension Scheme

Shopping discounts with Perks at Work

24hrs access to EAP

Volunteering Day

Employee support network and mental健康

Job summary

Culligan Water Ireland is seeking a Customer Service Administrator to join our Claregalway team. The role focuses on supporting customer retention, maintaining accurate records, and providing administrative help to the Operations team to ensure an excellent customer experience.

The ideal candidate has strong communication skills, experience with CRM systems, and a background in customer service. The position offers a Monday–Friday hybrid working pattern and a company pension scheme.

Qualifications

• Excellent communication skills and customer-facing experience.
• Familiarity with CRM systems and Microsoft packages.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment and maintain accuracy.

Responsibilities

• Support customer retention initiatives and account renewals.
• Maintain and update customer accounts with accurate data across CRM systems.
• Process account amendments and administrative requests.
• Assist Operations with service-related administration and coordination.
• Liaise with customers and internal teams to resolve queries.

Skills

Communication

CRM systems

Microsoft Office

Customer service

Fast-paced environment

Positive attitude

Tools

CRM software

MS Office

Job description

Culligan Water Ireland is seeking a Customer Service Administrator to join our Claregalway team. The role focuses on supporting customer retention, maintaining accurate records, and providing administrative help to the Operations team to ensure an excellent customer experience.

The ideal candidate has strong communication skills, experience with CRM systems, and a background in customer service. The position offers a Monday–Friday hybrid working pattern and a company pension scheme.