Customer & Sales Support Administrator

Label Engineering; Ireland; Remote; EUR 28,000 - 38,000; Full time

Job summary

System Label in Ireland is seeking a Customer & Sales Support Administrator to join our team, covering customer service, order processing, scheduling, and finance administration. The role spans coordinating with plants in Ireland and the UK and acting as the first point of contact for customer requests to ensure high levels of service and growth.

You will manage orders in the MRP system, raise delivery notes and invoices, assist with quotations, and support sales, marketing and finance functions

Qualifications

• Previous customer service / office administration experience.
• Customer service: 1 year (required).
• Proficient in Microsoft Windows and Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
• Excellent written and verbal communication skills.

Responsibilities

• Be the first point of contact for answering the phone and dealing with customer enquiries.
• Liaise with staff at various plants in Ireland & UK to ensure customer queries are answered.
• Process customer orders, load onto MRP system and pass to production.
• Raise delivery notes when requested from dispatch and associated invoices.
• Work with the sales & marketing team to develop new client accounts.
• Follow up selected submitted quotations with the client and keep sales team informed of feedback.
• Maintain filing systems of all documents ensuring accuracy and completeness.
• Manage incoming and outgoing post.
• Transfer information to Finance team in Ireland on a weekly basis.
• Assist and support Finance team with any queries that may arise.
• Finished Goods Stock Control.
• Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.

Skills

Excellent communication

Microsoft Office proficiency

MS Windows proficiency

Proactive/workload prioritisation

Customer service experience

Printing/manufacturing industry exp

Job description

IDA Business & Technology Park, Ireland Vollzeit

The position of Customer & Sales Support Administrator is an integral position within System Label and involves working within key areas of the organisation including customer service/support, production scheduling, sales & marketing and finance administration as well as general office administration. The candidate will be the first point of contact for all customer requests, enquiries, and queries to ensure highest levels of service to ensure customer satisfaction, retention and growth are achieved.

• Be the first point of contact for answering the phone and dealing with customer enquiries
• Liaise with staff at various plants in Ireland & UK to ensure customer queries are answered
• Process customer orders, load onto MRP system and pass to production
• Raise delivery notes when requested from dispatch and associated invoices
• Work with the sales & marketing team to develop new client accounts
• Follow up selected submitted quotations with the client and keep sales team informed of feedback
• Maintain filing systems of all documents ensuring accuracy and completeness
• Manage incoming and outgoing post
• Control accounting paperwork received and sent by System Label
• Transfer information to Finance team in Ireland on a weekly basis
• Assist and support Finance team with any queries that may arise
• Finished Goods Stock Control
• Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems
• Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company
• The list of the job duties is not exclusive or exhaustive, and the post holder will be required to undertake tasks that may reasonably be expected within the scope of the post
• Assist with any other duties as and when required
• Previous customer service / office administration experience
• Excellent written and verbal communication skills
• A skilled user of Microsoft Office packages
• Proactive and able to prioritise workload, manage diary and work on own initiative
• Experience in printing/manufacturing industry
• Customer service: 1 year (required)
• Proficient in Microsoft Windows and Microsoft Office (Outlook, Word, Excel, PowerPoint) required)