Customer Relationship Management Business Analyst

TekSelect; Dublin; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Job summary

TekSelect is seeking an experienced Salesforce Business Analyst to join our Dublin team, driving the ongoing development and optimisation of Salesforce Sales Cloud and Service Cloud environments. The role focuses on gathering requirements, translating them into actionable specifications, and collaborating with administrators, developers and business teams to deliver enhancements.

The ideal candidate will have proven experience in Salesforce configurations, workflows and automation, plus strong

Qualifications

• Experience as a Salesforce Business Analyst.
• Strong knowledge of Salesforce Sales Cloud and/or Service Cloud.
• Experience gathering requirements, mapping processes and writing user stories.
• Excellent stakeholder management and communication skills.
• Understanding of Salesforce configuration, workflows and automation.

Responsibilities

• Gather, analyse and document business requirements from key stakeholders.
• Translate business needs into Salesforce solutions and functional specifications.
• Work closely with Salesforce Administrators, Developers and business teams.
• Identify opportunities to improve processes, automation and user experience.
• Support UAT, system enhancements and ongoing Salesforce projects.

Skills

Salesforce

Sales Cloud

Service Cloud

Requirements gathering

Stakeholder management

Tools

Salesforce configuration

Job description

Salesforce Business Analyst – Dublin
Location: Dublin (Hybrid: 3 days in office)
Salary: Up to €60,000
We are looking for an experienced Salesforce Business Analyst to join a growing team in Dublin, supporting the ongoing development and optimisation of a Salesforce Sales Cloud and Service Cloud environment.

Key Responsibilities:

• Gather, analyse and document business requirements from key stakeholders.
• Translate business needs into Salesforce solutions and functional specifications.
• Work closely with Salesforce Administrators, Developers and business teams.
• Identify opportunities to improve processes, automation and user experience.
• Support UAT, system enhancements and ongoing Salesforce projects.

Requirements:

• Previous experience as a Salesforce Business Analyst.
• Strong knowledge of Salesforce Sales Cloud and/or Service Cloud.
• Experience gathering requirements, mapping processes and writing user stories.
• Excellent stakeholder management and communication skills.
• Understanding of Salesforce configuration, workflows and automation.

Salary: Up to €60k + benefits
Working Model: Hybrid – 3 days per week in Dublin office.