Customer Experience Lead - Facilities & Reception

Jones Lang LaSalle Incorporated; Limerick; On-site; EUR 42,000 - 54,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Limerick is seeking a customer-focused leader to oversee Reception and Facility coordination. You will drive an excellent customer experience for Verizon employees and visitors, coordinating with on-site teams and third-party suppliers to deliver high standards of service.

The role requires exceptional people skills, cross-functional collaboration, and the ability to manage multiple priorities while upholding safety and contractual requirements.

Qualifications

• Natural people person with exceptional customer service skills.
• Strong relationship-building abilities across staff and customers.
• Proven ability to motivate, lead and develop a team.
• Ability to interface across all levels of the organisation.
• Excellent written and verbal communication.

Responsibilities

• Lead and manage the Customer Experience services within Reception and Facility coordination and its impact to all Verizon employees and visitors.
• Own the space within your portfolio of buildings to ensure a fantastic customer experience.
• Monitor and report on operational performance and client objectives; maintain safety and compliance.

Skills

Customer service

Relationship building

Team leadership

Communication

Time management

Financial awareness

Negotiation

Education

College degree

Job description

Jones Lang LaSalle Incorporated in Limerick is seeking a customer-focused leader to oversee Reception and Facility coordination. You will drive an excellent customer experience for Verizon employees and visitors, coordinating with on-site teams and third-party suppliers to deliver high standards of service.

The role requires exceptional people skills, cross-functional collaboration, and the ability to manage multiple priorities while upholding safety and contractual requirements.