Facilities & Customer Experience Lead

JLL

Limerick

On-site

EUR 42,000 - 62,000

Full time

7 days ago

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Job summary

JLL in Ireland is seeking a Customer Experience Lead to manage reception and facilities coordination across a portfolio of buildings. You will drive an outstanding customer journey for Verizon employees and visitors, coordinating with the JLL and Verizon teams to ensure service excellence.

The role requires strong leadership, excellent communication, and a focus on delivering high-quality, compliant service within agreed KPIs and SLAs.

Qualifications

Experience in customer service and facilities coordination.
Strong relationship building and leadership skills.
Ability to motivate, lead and develop a team.
Excellent written and verbal communication.
Time management and organisational skills.
Commercial and financial awareness in a client environment.

Responsibilities

Lead and manage the Customer Experience services within Reception and Facility coordination.
Proactive communicator with key influencers within JLL and Verizon.
Own the space within your portfolio of buildings ensuring a fantastic customer experience.
Support the strategic JLL contract journey.
Provide written reports and quality data as required.
Ensure compliance with H&S processes and contract KPI’s.
Monitor operational performance and coordinate with on-site and 3rd party suppliers.