Guest Services Lead, Workplace Experience

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Dublin is seeking a Guest Services Ambassador - Team Lead to oversee reception and guest experience on-site. You will lead the lobby operations, train and schedule the team, and ensure security and health & safety compliance while delivering first-class service to visitors.

Join a fast-paced environment and help create a welcoming atmosphere for clients and colleagues, aligning with global standards and company policies.

Qualifications

• Hospitality/Retail/ Large Reception experience
• People management experience essential
• Strong Customer service background in a fast paced environment
• Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)
• Fluent English essential

Responsibilities

• Lead day-to-day guest services operations including lobby and reception desks.
• Ensure GSA team deliver service as per Salesforce expectations & processes.
• Book training where necessary for all team members, ensuring a high level of customer service, writing style, communication style and inclusion/diversity.
• Ensure GSAs are cross trained and have flexibility for daily tasks.
• Be accountable for pre-registering & checking in external visitors per security protocols.
• Drive education and communication of guest services processes locally to the wider business.

Skills

Hospitality/Retail experience

People management

Customer service

IT skills (Gmail & Google Docs)

Fluent English

Tools

-IT tools (Gmail/Google Docs)

Job description

Jones Lang LaSalle Incorporated in Dublin is seeking a Guest Services Ambassador - Team Lead to oversee reception and guest experience on-site. You will lead the lobby operations, train and schedule the team, and ensure security and health & safety compliance while delivering first-class service to visitors.

Join a fast-paced environment and help create a welcoming atmosphere for clients and colleagues, aligning with global standards and company policies.