Customer Experience Associate

MCL INSURANCE SERVICES (IRELAND) LIMITED; Swords; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

37.5 hours per week

Training program

30 days annual leave

Insurance policy discount

Job summary

MCL INSURANCE SERVICES (IRELAND) LIMITED is seeking Customer Experience Associates in Swords, Ireland. You will handle outbound renewal calls for motor and home policies, assist with mid-term adjustments and payments, and deliver efficient service through phone and web chat.

The role emphasizes excellent customer service, strong communication, and motivation to achieve results. A hybrid work model is offered after training, with a mix of in-office and remote work.

Qualifications

• Leaving certificate or equivalent in English and Math’s.
• Excellent customer service experience (min 1 year).
• Excellent written and verbal communication skills.
• Highly motivated and proactive.
• Desirable: experience in telephone sales or customer service and insurance knowledge.
• Interest in pursuing APA insurance qualification.

Responsibilities

• Make outbound renewal calls to existing customers for motor and/or home insurance.
• Assist customers with mid-term adjustments and payments.
• Provide fast, courteous service via telephone and online web chat.
• Maintain high standards of customer service and clear communication.

Skills

Customer service

Communication skills

Highly motivated

Education

Leaving certificate/English and Math’s

Job description

MCL INSURANCE SERVICES (IRELAND) LIMITED

Ref: #JOB-2474962

Albany House, Main Street, Swords, Co. Dublin, K67 R898

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

We are now recruiting Customer Experience Associates to join our team. You will make outbound renewal calls relating to existing customers who want to speak to someone about renewing their motor and/or home insurance. You will also help customers manage other elements of their policies, including midterm adjustments and payments. You will provide a fast and efficient service within the Contact Centre to all our customers via telephone and online web chat. You will ensure that excellent customer service is always provided whilst communicating courteously and accurately.

MCL Insurance Services (Ireland) Ltd reserve the right to enhance the above criteria in the event of an unprecedented response. MCL Insurance Services (Ireland) Ltd is an Equal Opportunities Employer.

Essential Criteria

• Leaving certificate or equivalent in English and Math’s
• Excellent Customer service skills with a minimum of 1 year’s customer service experience
• Excellent communication skills both written and verbal
• Highly motivated

Desirable Criteria

• Customer service or sales experience, preferably on the telephone.
• Previous experience gained within the insurance industry.
• Experience in engaging with customers on different communication channels, including online chat and on the telephone.
• Interested in pursuing an APA insurance qualification.

Benefits

• 37.5 hour per week (Monday – Friday 9am to 5pm).
• Hybrid model – after successfully completing training it is one week in the office and one week at home. You must have own facilities to work from home, strong internet connection and a private room to work. You must live within travelling distance of the office.
• 30 days annual leave inclusive of 4 bank holidays (New Year’s Day, Easter Monday, Christmas Day & St Stephen’s day all of which are closure days.
• The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
• Employees receive discount on their insurance policies purchased through the Company.

Starting salary €27,698.63 per annum

Sector

• financial and insurance activities

Career Level

• Entry Level