Customer Service Agent

Executive Trust Limited; Dublin; On-site; EUR 28,000 - 34,000; Full time

Job summary

Europcar Mobility Group in Ireland invites applications for a customer-facing role within our branch operations. You will greet customers, create a welcoming atmosphere, identify needs, and ensure a smooth flow at the counter and in the rental process.

Fluent English is required; other languages are a plus. A driving licence (Category B) is preferred but not essential. Shift work, including weekends, and long hours are expected to support busy periods.

Qualifications

• Excellent communication skills (verbal and written) with a friendly, professional manner.
• Proven experience in delivering high-quality customer service.
• Ability to remain calm and helpful in high-pressure or unusual situations.
• Strong attention to detail.
• Fluent in English (additional languages are an advantage).
• A full Category B driving licence is preferred but not essential.
• Shift work required, including weekends.
• Hours of operation: 5:00 AM – 1:00 AM, Monday to Sunday.
• Flexibility and availability are essential.

Responsibilities

• Greet and welcome customers upon arrival
• Create a positive, engaging atmosphere at all customer touchpoints
• Identify and assess customer needs to ensure a tailored experience
• Manage queues efficiently and maintain smooth customer flow
• Escort customers to vehicles or shuttle buses
• Provide support across branch operations to ensure seamless service
• Respond to customer queries both in person and over the phone
• Act as a liaison between branches and departments when required
• Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving

Skills

Communication

Customer service

Calm under pressure

Attention to detail

English fluency

Driving licence B

Shiftwork

Flexibility

Job description

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Key Responsibilities

• Greet and welcome customers upon arrival
• Create a positive, engaging atmosphere at all customer touchpoints
• Identify and assess customer needs to ensure a tailored experience
• Manage queues efficiently and maintain smooth customer flow
• Escort customers to vehicles or shuttle buses
• Provide support across branch operations to ensure seamless service
• Respond to customer queries both in person and over the phone
• Act as a liaison between branches and departments when required
• Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
• Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving

Skills & Requirements

• Excellent communication skills (verbal and written) with a friendly, professional manner
• Proven experience in delivering high-quality customer service
• Ability to remain calm and helpful in high-pressure or unusual situations
• Strong attention to detail
• Fluent in English (additional languages are an advantage)
• A full Category B driving licence is preferred but not essential
• Shift work required, including weekends
• Hours of operation: 5:00 AM – 1:00 AM, Monday to Sunday
• Flexibility and availability are essential

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !