Customer Care Specialist - Frontline Support & Feedback

AES Recycling Limited; The Borough District of Drogheda; On-site; EUR 25,000 - 35,000; Full time

Job summary

AES Recycling Limited is seeking a dedicated customer service representative in Drogheda, Ireland. This role involves handling customer calls, logging complaints, and ensuring professional interactions. The ideal candidate has 1-2 years of experience in customer service, strong communication skills, and is proficient in Microsoft Office. An ECDL certification is desirable. Join AES Recycling to contribute to a reliable and environmentally responsible service.

Qualifications

• 1-2 years’ customer service or office experience.
• Strong computer skills, including experience with Microsoft Office suite.
• ECDL certification desirable.

Responsibilities

• Handle inbound customer calls with professionalism and care.
• Log customer complaints and share feedback with management.
• Escalate unfamiliar queries to senior colleagues.
• Work closely with colleagues to support service delivery.
• Follow all company Health & Safety guidelines.

Skills

Customer service

Communication skills

Microsoft Office

Job description

AES Recycling Limited is seeking a dedicated customer service representative in Drogheda, Ireland. This role involves handling customer calls, logging complaints, and ensuring professional interactions. The ideal candidate has 1-2 years of experience in customer service, strong communication skills, and is proficient in Microsoft Office. An ECDL certification is desirable. Join AES Recycling to contribute to a reliable and environmentally responsible service.