Customer Care Specialist

Jobgether; Ireland; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Office hubs Kyiv and Warsaw

20 paid days off per year

Medical insurance

Pleso psychological support

Benefit Café allowance

Team-building events

Learning & development budgets

Corporate English classes

Career development

Open collaborative culture

Access to modern technology

Job summary

Jobgether is seeking a Customer Care Specialist based in Ireland for a fully remote role. You will handle customer inquiries via chat and email, resolve issues, and collaborate with internal teams to ensure high-quality support.

The position emphasizes empathy, clear communication, and careful documentation. The role requires upper-intermediate English, excellent interpersonal skills, and the ability to stay calm under pressure.

Qualifications

• Fluent English with strong written and spoken communication.
• Experience delivering helpful, professional support to a diverse customer base.
• Ability to resolve issues with empathy and accuracy.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Provide clear, accurate information about products and processes.
• Investigate and resolve issues in collaboration with internal teams.
• Document interactions and maintain records of requests and resolutions.
• Meet performance targets for quality and speed of responses.
• Relay customer feedback to relevant stakeholders for service improvements.
• Prioritize requests to ensure timely, high-quality replies.
• Maintain knowledge of products, processes, and tools.
• Contribute to improvements in support workflows and customer experience.

Skills

English proficiency

Interpersonal skills

Empathy

Active listening

Emotional resilience

Time management

Collaboration

Open to feedback

IT literacy

German language (advantage)

Customer support experience (preferred

Tools

CRM systems

Omnichannel platforms

Support tooling

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Specialist based in Ireland.

This is a fully remote customer support role focused on delivering helpful, efficient, and professional experiences to an international customer base.
You will be a key point of contact for customers, responding to inquiries through chat and email and helping resolve their questions and issues.
The role combines communication, problem-solving, empathy, and attention to detail in a fast-paced digital environment.
You will collaborate with internal teams when more complex customer issues require additional expertise or investigation.
Your work will directly contribute to customer satisfaction, service quality, and the continuous improvement of support processes.
The position is well suited to someone who stays calm under pressure, enjoys helping people, and takes ownership of customer requests.
You will also have access to structured learning, career development, and a collaborative remote working environment.

Accountabilities:

• Respond promptly and professionally to customer inquiries through designated channels, including chat and email.

• Provide clear and accurate information about products, services, processes, and customer requests.

• Investigate and resolve customer issues, collaborating with relevant internal teams when specialized support is required.

• Document customer interactions accurately and maintain complete records of requests and resolutions.

• Monitor and consistently meet established individual quantitative and qualitative performance targets.

• Collect, document, and communicate customer feedback to relevant teams to support service and product improvements.

• Prioritize incoming requests effectively to ensure timely and high-quality responses.

• Maintain a strong understanding of products, internal processes, support procedures, and available tools.

• Contribute proactively to improvements in customer service workflows and the overall customer experience.

Requirements:

• Upper-Intermediate English proficiency or higher, with strong written and verbal communication skills.

• Excellent interpersonal skills and the ability to communicate effectively with a wide range of customers, including dissatisfied or frustrated users.

• Strong empathy and the ability to understand customer needs, concerns, and perspectives.

• Excellent listening and attention-to-detail skills, including the ability to ask relevant questions and accurately identify the underlying issue.

• Strong emotional resilience and the ability to remain calm, professional, and constructive during challenging or conflict situations.

• Good organizational and time-management skills, with the ability to prioritize multiple requests and respond within expected timeframes.

• Collaborative mindset and the ability to work effectively with colleagues and cross-functional teams to resolve customer issues.

• Openness to new challenges, constructive feedback, and opportunities to improve processes and ways of working.

• Good general computer literacy and confidence using email, chat applications, and other standard workplace software.

• German language skills are an advantage.

• Previous customer support experience is preferred but not essential.

• Experience with CRM systems, omnichannel customer service platforms, or similar tools is a plus.

• Previous experience in iGaming or another digital customer-service environment is advantageous.

Benefits:

• Full-time, fully remote working arrangement with the flexibility to work from a comfortable and secure location.

• Access to company hubs in Kyiv and Warsaw for those who prefer an office environment.

• 20 paid working days off per year, alongside paid sick leave.

• Medical insurance with access to leading healthcare providers.

• Coverage for psychological support through the Pleso platform.

• Monthly Benefit Café allowance that can be used for hobbies, sports, wellness, and other personal interests.

• Team-building activities, workshops, corporate events, and other employee experiences.

• Individual learning and development budgets for courses and professional training.

• Corporate English classes, workshops, and access to an online learning library.

• Structured career development through performance reviews, mentoring programs, training, and other growth opportunities.

• Collaborative and open working culture that encourages initiative, feedback, autonomy, and continuous improvement.

• Opportunities to work with modern technology and contribute to the automation and improvement of customer support processes.

• A flexible environment with limited bureaucracy and freedom to take ownership of your work.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.