VIP HOST

Jobgether; Ireland; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Flexible benefits

Children allowance

Mental health support

Sports and wellness activities

Language courses

Automotive services

Veterinary services

Home office setup

Dental services

Books and stationery allowance

Training compensation

Massage and wellness services

International exposure

Job summary

Partner Company in Ireland is seeking a VIP Host to deliver highly personalized service to a portfolio of VIP clients in a fast-paced iGaming environment. You will foster long-term relationships through proactive communication, tailored engagement, and coordinated internal support to resolve issues swiftly.

Role involves analyzing player data, offering personalized bonuses and betting requests, and working with CRM systems.

Qualifications

• Experience in VIP account management or similar client-facing roles.
• Strong relationship-building and communication skills for high-value clients.
• Proactive, service-oriented approach with clear communication through calls and messages.
• Ability to interpret data and understand client engagement.
• Experience with CRM platforms and maintaining accurate records.
• Familiarity with sportsbook and online casino products is a plus.

Responsibilities

• Manage a portfolio of VIP clients with high-quality personalized service.
• Build long-term relationships through inbound support and proactive outreach.
• Conduct data analysis, research, and regional insights to guide engagement.
• Process personalized bonuses and individual betting requests accurately.
• Monitor client behavior to develop individualized engagement strategies.
• Use data tools to identify trends and support engagement strategies.

Skills

Relationship building

Communication

Proactive service

Analytical skills

CRM systems

Tools

Tableau

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Host based in Ireland.

This role is focused on delivering a highly personalized experience to a portfolio of VIP clients in a fast-paced iGaming environment.
You will build trusted, long-term relationships through proactive communication and tailored engagement.
The position combines account management, player behavior analysis, personalized offers, and operational support.
You will use player data, research, and reporting tools to understand preferences and identify opportunities to improve engagement.
As a key advocate for assigned clients, you will coordinate internally to resolve issues quickly and maintain a high standard of service.
The role offers exposure to sportsbook and casino products while working in a data-driven, international environment.
Success will require strong relationship-building skills, commercial awareness, attention to detail, and a proactive approach.

Accountabilities

• Manage a portfolio of VIP clients, providing comprehensive account management and consistently high-quality personalized service throughout their engagement.
• Build and maintain long-term client relationships through inbound support and proactive outbound communication, including calls, messages, personalized offers, and reactivation campaigns.
• Conduct player data analysis, open-source intelligence research, and regional research to support client engagement and local market initiatives.
• Process personalized bonuses, manual bets, and individual betting requests accurately and efficiently.
• Monitor player behavior, preferences, activity, and economic performance to develop individualized engagement strategies.
• Use Tableau, custom data exports, and reporting tools to identify trends, evaluate player activity, and support strategies aimed at improving player lifetime value.
• Act as the primary advocate for assigned VIP clients, coordinating internally to resolve complex issues and escalating sensitive or critical matters when appropriate.
• Maintain accurate and up-to-date player profiles, interaction histories, and operational notes in CRM systems while following established VIP support and compliance procedures.

Requirements

• Previous experience in VIP account management, customer relationship management, sales, customer support, or a similar client-facing role.
• Strong relationship-building and communication skills, with the ability to establish trust and maintain personalized interactions with high-value clients.
• A proactive and service-oriented approach, with confidence communicating through calls, messages, and other direct channels.
• Strong analytical skills and the ability to interpret player behavior, preferences, performance, and commercial data.
• Familiarity with sportsbook and/or online casino products and an understanding of player engagement and retention dynamics.
• Experience working with CRM platforms and maintaining accurate customer records and interaction histories.
• Ability to use data and reporting tools to identify trends and inform engagement strategies; experience with Tableau or similar analytics platforms is an advantage.
• Strong attention to detail and accuracy when processing bonuses, betting requests, and sensitive account information.
• Ability to handle complex customer situations professionally, resolve issues independently, and raise matters appropriately.
• Comfortable working in a fast-paced, international environment with a strong focus on service quality, confidentiality, and operational compliance.

Benefits

• Fully remote, full-time position.
• Flexible access to a benefits cafeteria with a range of employee support options.
• Children allowance.
• Mental health support.
• Sports and wellness activities.
• Language courses.
• Automotive services.
• Veterinary services.
• Home office setup assistance.
• Dental services.
• Books and stationery allowance.
• Training compensation.
• Massage and wellness services.
• Opportunity to work in an international iGaming environment with exposure to data-driven customer engagement and VIP relationship management.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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