Customer Care & Order Specialist

Inver Energy Limited; Cork; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Discretionary Bonus

Company Pension Scheme

Résumé du poste

Inver Energy Limited, a Greenergy Group company, is seeking a Customer Care Agent based in Fermoy for a permanent role. The position involves handling calls, processing orders, payments and invoicing, and supporting delivery teams across Inver and Amber brands.

The role emphasizes customer-focused service, accurate administration, and collaboration with multiple departments. Proactive upselling and front-desk support are part of the duties, with benefits including a discretionary bonus and a

Qualifications

• Previous experience in a customer care role.
• Customer focused approach with strong administrative skills.
• Able to work as part of a team and provide reliable support.
• Experience with Oracle (would be an advantage).
• Proficient IT skills and high attention to detail.

Responsabilités

• Manage inbound and outbound calls in a timely manner
• Respond to the needs of customers and provide a personalized service
• Build sustainable relationships and engage customers by going the extra mile
• Process orders, payments and applications (budget payers, standing orders)
• Manage online web orders
• De-escalate situations involving disgruntled customers, offering patience, assistance and support
• Evaluate customer complaints/problems and provide timely solutions
• Provide customer service at our front desk
• Manage filing, mailing, correspondence and other office administrative duties
• Seize opportunities to upsell products and services and to inform customers about the company’s new products, services and policies

Connaissances

Customer focus

Administrative skills

Team player

Oracle

IT skills

Attention to detail

Outils

Oracle

Description du poste

Inver Energy Limited, a Greenergy Group company, is seeking a Customer Care Agent based in Fermoy for a permanent role. The position involves handling calls, processing orders, payments and invoicing, and supporting delivery teams across Inver and Amber brands.

The role emphasizes customer-focused service, accurate administration, and collaboration with multiple departments. Proactive upselling and front-desk support are part of the duties, with benefits including a discretionary bonus and a