Customer Care Agent

Inver Energy Limited; Fermoy; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Company Pension Scheme

Job summary

Inver Energy Limited in Fermoy, Ireland, is seeking a Customer Care Agent to engage with customers by phone and face-to-face. You will raise orders, process payments, generate invoices and provide support to the delivery team.

Reporting to the Depot Manager, the role requires strong admin and IT skills, attention to detail, teamwork, and may involve using Oracle. Front desk duties and opportunities to upsell are included.

Qualifications

• Previous experience in a customer care role is required.
• Strong administration and IT skills are essential.
• Attention to detail and ability to work in a team environment.
• Experience with Oracle is advantageous.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Respond to customer needs with personalized service.
• Process orders, payments and applications.
• Handle front desk duties and general office administration.
• Support delivery team and other departments as needed.
• Upsell products and inform customers about new offerings.
• De-escalate issues and provide timely solutions.

Skills

Customer care

Excellent administrative skills

Excellent IT skills

Attention to detail

Teamwork

Oracle experience

Tools

Oracle

Job description

Customer Care Agent

Application Deadline: 5 December 2026

Department: Support Functions

Employment Type: Permanent

Location: Acres

Description

Inver Energy and Amber Petroleum are both part of the Greenergy Group, a leading waste-based renewables manufacturer and international supplier of road fuels. From our jointly owned terminal in Foynes, we offer a range of fuel products to industrial, commercial, agricultural, domestic, wholesale and retail customers. We also operate over 115 service stations under the Inver and Amber brands along with 18 convenience stores. Superior customer service, competitive prices, quality fuels and supporting our local community is what drives our business and teams and we always strive to add value to our customers.

Based in Fermoy and reporting directly to the Depot Manager, this role is ideal for someone who enjoys an interactive role dealing with customers both over the phone and face to face. The role of Customer Care Agent is an all-encompassing role which is customer centred but also involves raising orders, processing payments, invoicing and providing support to the delivery team and other departments when required.

Key Responsibilities

• Manage inbound and outbound calls in a timely manner
• Respond to the needs of customers and provide a personalized service
• Build sustainable relationships and engage customers by going the extra mile
• Process orders, payments and applications (budget payers, standing orders)
• Manage online web orders
• De-escalate situations involving disgruntled customers, offering patience, assistance and support
• Evaluate customer complaints/problems and provide timely solutions
• Provide customer service at our front desk
• Manage filing, mailing, correspondence and other office administrative duties
• Seize opportunities to upsell products and services and to inform customers about the company’s new products, services and policies

Skills, Knowledge and Expertise

• Previous experience in a customer care role
• Customer Focused
• Excellent administrative skills
• Working as part of a team
• Experience with Oracle (would be an advantage)
• Excellent IT skills
• Attention to detail

Benefits

• Competitive Salary
• Discretionary Bonus
• Company Pension Scheme