Customer Care Executive

Three Rock Group; Sandyford; Hybrid; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare

Incentives

Wellness program

Cycle to Work

Holiday leave 24 days

Job summary

Chill Insurance in Sandyford, Ireland, is hiring for Customer Service Agents to join our fast-growing team. If you have 1+ year of experience in a contact centre and are self-motivated to deliver outstanding customer care, we want to hear from you.

You will handle inbound and outbound interactions via phone, email, post and face-to-face, report to the Customer Care Team Leader, and contribute to service excellence while adhering to industry standards.

Qualifications

• 1+ year of customer service experience within a fast-paced, call centre environment
• Good PC Skills - Relay, MS Excel, Insurer Websites
• Practical knowledge of Personal Lines Insurance is desirable

Responsibilities

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI's and quality measures
• Promote good attitudes and strong team spirit within the group
• Escalate issues as necessary to line manager
• Ensure all regulations are adhered to and agreements are fully complied with
• Process all required transactions in accordance with company process
• Accuracy of data and transaction processing within the role
• Advice given to customer must be of specific and accurate nature at all times
• Participate in cross training to develop multi skills required for departmental goals and vision
• Commit to studying for industry exams and use supports given by company to develop educationally

Skills

Result driven

Communication skills

Self-motivated

Customer centric

Telephony skills

Team player

Decision making

Multitasking

Positive attitude

Tools

MS Excel

Insurer Websites

Relay

Job description

Chill is one of Ireland's fastest growing Insurance providers. We search the market to give our customers better value and choice. Our Customer Care Team is passionate about delivering high quality service to existing customers in the most efficient manner possible. We are currently recruiting for talented Customer Service Agents to join our team. If you have 1+ year customer service experience within a contact centre and you are self-motivated and driven to providing outstanding customer care we would love to hear from you!!!

The Customer Care Agent is required to deal with interactions from customers and insurers through various media, including; Inbound, outbound, email, post and face to face contact. The Customer Care agent will report directly to the Customer Care Team Leader.

About The Company

Chill is an online insurance intermediary regulated by the Central Bank of Ireland. We are members of the Brokers Ireland and carry Professional Indemnity Insurance. We've been in business since 2007 (formerly insureme.ie) and re-branded as Chill Insurance in May 2008. We pride ourselves on our three main pillars; Search, Talk and Claims.

Chill is Ireland's fastest growing insurance broker and to ensure we continue our upward trajectory we're looking for superb people to come and join our rapidly expanding team.

Key Responsibilities

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI's and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Qualifications and Experience

• 1+ year of customer service experience within a fast-paced, call centre environment
• Good PC Skills -Relay, MS Excel, Insurer Websites
• Practical knowledge of Personal Lines Insurance is desirable

Skills

• Result driven, with the ambition to meet and exceed targets
• Excellent communication skills, including verbal, written & listening
• Self-motivated, enthusiastic, solution focused
• Customer centric with a passion for 'wowing' customers
• Good telephony and organisational skills with the ability to multitask.
• Strong initiative and ability to work in a busy fast paced environment
• Confidence to make decisions
• Ability to work effectively in a team environment
• A positive, innovative attitude with the ability to handle new assignments and projects with an open mind

What can you expect from Chill?

• Competitive Salary
• Monthly bonus and commission structures
• Pension
• Healthcare
• Full support to assist in completion of Insurance Industry Exams.
• A very convenient and well connected location in Sandyford Industrial Estate which is close to the Luas, M50 and major Dublin Bus routes.
• A fun and modern office space with excellent facilities and unlimited tea and coffee.
• Sociable hours of work, we are open between 8am to 8pm Monday to Friday and 10am to 5pm on Saturday.
• Great staff sports & social events.
• Monthly/Weekly performance based incentives
• Employee Wellness initiatives
• Cycle to Work Scheme
• Graduated holiday Leave entitlement linked to your service capped at 24 days annually