Customer Care Team Member

123.ie; Dublin; Hybrid; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Competitive starting salary

Performance bonus

25 paid annual leave days plus 3

Fully funded insurance qualifications

Flex benefits

Job summary

123.ie, part of Intact Insurance, invites you to join our Customer Care Team in Dundrum. This full-time role offers a hybrid work option after training, with the chance to deliver best-in-class service to our policyholders over phone, email and chat.

We value your communication skills, positive attitude and attention to detail. Ideal candidates have 1+ years in customer care and Leaving Certificate, and will benefit from ongoing training and a generous benefits package including 25 leave days

Qualifications

• Clear communication both over the phone and written channels.
• Ability to work well in a team and meet targets.
• Strong organisational skills with accuracy and attention to detail.

Responsibilities

• Manage inbound policy queries for motor, home insurance and direct debit products.
• Meet and exceed individual and team targets.
• Resolve queries on a first call resolution basis.
• Offer professional advice on insurance products in line with regulation.
• Assist with additional administrative duties as needed.

Skills

Great communication skills

Positive attitude

Excellent organisational skills

Strong track record meeting targets

1+ years’ customer care experience

Education

Leaving Certificate

Job description

Join 123.ie and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

As part of Intact Insurance, we have offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.

At Intact Insurance and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Customer Care Team Member

Here, at 123.ie we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers.

This is an excellent unique career opportunity to join our dynamic and fast paced customer service team. The role is a full-time position based in our office in Dundrum, and can be office-based or hybrid, following training period.

will be a principal point of contact for our customers, primarily communicating with our customer base via telephone. We also provide customer support via email and chat. Our customer services centre is fast paced and dynamic, and the role involved managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner.

You’ll be joining a team of customer service professionals who are passionate about delivering best in class service to our customers.

If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you!

Key Responsibilities:

• To manage inbound policy queries from our customers in relation to our motor, home insurance and direct debit products
• To meet and exceed your assigned individual and team targets
• To resolve queries on a first call resolution basis
• Offer professional advice on the Insurance Products we offer in accordance with regulation
• Fulfil any additional administration duties in support of the role

Requirements:

• Great communication skills with a superb telephone manner
• Positive attitude and strong team player
• Excellent organisational skills with focus on accuracy & attention to detail
• Strong track record demonstrating ability to meet targets
• Ideally with 1+ years’ previous customer care or similar experience
• Minimum requirement – Leaving Certificate

Why work with 123.ie?

• Competitive starting salary and performance bonus
• 25 paid annual leave days, plus 3 company days and the option to purchase a further 5 annual leave days per annum.
• We invest in you through training and formal insurance qualifications – fully funded by 123.ie
• Employees have access to our Future Fit programme, which is aimed at enhancing the skills and expertise of our employees. This initiative will provide you with the necessary training and resources to help you grow professionally and aid you in achieving your career goals.
• We are in Dundrum - close to the Luas, M50, major Dublin Bus routes and Dundrum Town Centre.
• We have a fun and creative culture with great employee social events including charity days, bake offs, family & wellness events, as well as celebrating diversity and inclusion.
• Home & Motor insurance product discounts for both yourself and friends and family.
• A referral programme where you can be rewarded for successfully referring candidates for employment.
• If you’re looking for a career, we have loads of opportunities for progression within 123.ie and our parent company Intact Insurance, with offices in Dublin, Galway & Belfast.
• Modern offices with excellent facilities in a great location
• Annual company contribution towards Flex Benefits like Health, Dental or Pension.
• Sociable hours of work, we are open between 9am to 5:30pm Monday to Friday and 9am to 3pm on Saturday

Regulatory Requirements:

This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status