Customer Care Pro - Insurance Solutions

Three Rock Group; Sandyford; Hybrid; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare

Incentives

Wellness program

Cycle to Work

Holiday leave 24 days

Job summary

Chill Insurance in Sandyford, Ireland, is hiring for Customer Service Agents to join our fast-growing team. If you have 1+ year of experience in a contact centre and are self-motivated to deliver outstanding customer care, we want to hear from you.

You will handle inbound and outbound interactions via phone, email, post and face-to-face, report to the Customer Care Team Leader, and contribute to service excellence while adhering to industry standards.

Qualifications

• 1+ year of customer service experience within a fast-paced, call centre environment
• Good PC Skills - Relay, MS Excel, Insurer Websites
• Practical knowledge of Personal Lines Insurance is desirable

Responsibilities

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI's and quality measures
• Promote good attitudes and strong team spirit within the group
• Escalate issues as necessary to line manager
• Ensure all regulations are adhered to and agreements are fully complied with
• Process all required transactions in accordance with company process
• Accuracy of data and transaction processing within the role
• Advice given to customer must be of specific and accurate nature at all times
• Participate in cross training to develop multi skills required for departmental goals and vision
• Commit to studying for industry exams and use supports given by company to develop educationally

Skills

Result driven

Communication skills

Self-motivated

Customer centric

Telephony skills

Team player

Decision making

Multitasking

Positive attitude

Tools

MS Excel

Insurer Websites

Relay

Job description

Chill Insurance in Sandyford, Ireland, is hiring for Customer Service Agents to join our fast-growing team. If you have 1+ year of experience in a contact centre and are self-motivated to deliver outstanding customer care, we want to hear from you.

You will handle inbound and outbound interactions via phone, email, post and face-to-face, report to the Customer Care Team Leader, and contribute to service excellence while adhering to industry standards.