Customer Care Agent Sandyford, Dublin

HomeSecure Limited; Dublin; Hybrid; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Free Car Parking

21 days annual leave

Annual pay reviews

Monthly staff updates & breakfast

Free coffee & fruit drops

Great company social events

Quarterly team events

Career progression opportunities

Employee engagement surveys

Job summary

HomeSecure Limited is seeking a Customer Care Agent to join our on-site team at our HQ in Sandyford, Ireland. The role involves delivering exceptional service, resolving queries, and supporting customers with alarm products and billing processes. Full training will be provided, with a strong focus on KPIs and team performance.

The position offers a salary potential of up to €31,625 (OTE) with a base of €27,500 plus bonus, plus benefits and career progression in a fast-growing company.

Qualifications

• Two years plus experience in customer service across phone and digital channels.
• Fluent in English, both spoken and written.
• Experience using CRM systems and other customer support platforms.

Responsibilities

• Deliver exceptional customer service by resolving queries across multiple channels.
• Troubleshoot and resolve issues, scheduling engineer visits when required.
• Manage customer accounts including updates and payment processing.
• Collaborate with internal teams and partners to deliver best outcomes.
• Identify service improvements and escalate issues as needed.
• Demonstrate empathy and a customer-first approach in every interaction.
• Take ownership of personal performance and meet KPIs.
• Use initiative to identify solutions and drive continuous improvement.

Skills

English fluency

Customer service experience

CRM experience

Target-driven

Tools

CRM software

Job description

Salary potential €31,625 a year (OTE) - €27,500 year + Bonus

Are you passionate about helping others and going the extra mile? If so, come join our Customer Care Team here at HomeSecure. We have an exciting opportunity for a Customer Care Agent.

Full training will be provided on our suite of products to assist customers with their Alarms. Along with extensive training on our billing processes.

HomeSecure.ie are Ireland's Fastest Growing Home Alarm and Monitoring Company with over 30,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.

This vacancy is an onsite position in HomeSecure HQ in Sandyford.

Working in our Customer Care team, you will:

• Deliver exceptional customer service by resolving customer queries across multiple communications channels
• Troubleshoot and resolve customer issues, scheduling engineer visits where required
• Manage customer accounts accurately, including account updates and payment processing
• Work collaboratively with internal teams and partners to deliver the best customer outcomes
• Identify service improvement opportunities and elevate issues where appropriate
• Demonstrate empathy, active listening and a customer-first approach in every interaction
• Take ownership of personal performance and consistently achieve individual and team KPIs
• Use initiative to identify solutions and contribute to continuous improvement

As a Customer Care Agent you will be:

• Fluent in English both spoken and written.
• Minimum of 2 years' experience in a customer service role across phone and digital channels
• Experience using CRM systems and other customer support platforms
• Comfortable working in a fast-paced, target-driven environment with a strong focus on achieving KPIs
• Salary potential €31,625 a year (OTE) - €27,500 year + Bonus
• Annual Leave:21 days, increasing with the length of service
• Free Car Parking
• Annual Company Pay Reviews
• Monthly staff updates and breakfast
• Free coffee and fruit drops weekly
• Great Company social events twice annually
• Quarterly Team events and social outings
• Excellent career progression opportunities in a growing company with strong market growth
• High Employee Engagement scores with staff surveys every 8 months

Ref: INDCS