Customer Business Manager

Twinings; Dublin; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Yearly bonus

Flexible working

25 days holiday

Onsite gym and wellbeing centre

Pension matched up to 10%

BUPA private medical

Electric car scheme

Digital Nomad allowance

Recharge days

Birthday off

Résumé du poste

Twinings, a leading wellbeing drinks brand, is seeking a Customer Business Manager for Ireland to own the P&L across formats and markets. You will build plans with major grocers, manage distributor partnerships, and drive distribution, listings and promotions.

The role requires strong negotiation skills, data-driven decision making, and deep knowledge of the Irish grocery landscape. You will be pivotal in shaping Twinings' growth trajectory across North and South Ireland, collaborating with

Qualifications

• You're a trader at heart; ownership mindset and willingness to take initiative.
• Highly numerate with revenue management instincts.
• Ability to turn data into a persuasive business case.
• Resilient and decisive in negotiation and recovery.
• Strong knowledge of grocery across the island of Ireland.
• Experience managing major accounts such as Dunnes Stores, Tesco, SuperValu, Lidl or Aldi.
• Ideally worked with distributors to maximise partner performance.

Responsabilités

• Own the P&L across all formats including sales, margin and trade investment.
• Build and deliver Joint Business Plans with major grocers.
• Manage distributor partners, set plans and ensure Twinings gets priority.
• Drive growth through distribution, shelf space, listings and promotions.
• Lead negotiations to create long-term value for both sides.
• Own forecasting, identify risks and opportunities early.
• Coordinate with category, supply, marketing and finance to back the plan.

Connaissances

Negotiation

Account management

Data-driven decisions

Revenue management

Grocery market knowledge

Description du poste

Have you ever wanted to be the person who makes a much-loved brand the go-to name on shelves across the Irish market? This is your chance.

We're delighted to be retained by Twinings to hire a Customer Business Manager for Ireland. Twinings is now a leading name in hot and cold wellbeing drinks, helping millions of people get the most out of life. Over the past four years it has repositioned itself as a leader in wellbeing. That came through bold innovation, a move into cold sparkling tea and a big step up in marketing, backed by serious media investment. It's paid off with standout growth, and Twinings is now the number one tea brand among under-35s in London.

Why should you care?

This is the whole market in your hands. You'd own the P&L across every format, North and South and decide how Twinings wins in two markets that work very differently. Some of the growth comes from sitting across the table from the big grocers. The rest comes from getting distributors fired up and pulling in the same direction. You'll need to be good at both, and you'll see the results quickly. You'd also have the backing of a global brand with real momentum heading into its next phase of growth.

What you'll actually be doing

• Owning the P&L across every format: sales, margin and trade investment
• Building and delivering Joint Business Plans with the major grocers, turning category, shopper and customer insight into growth that happens
• Managing distributor partners, setting the plan together, holding them to it, and making sure Twinings gets the focus it deserves
• Winning the mechanical growth: distribution, shelf space, new listings, promotions that work, and availability you can rely on
• Leading negotiations that create long-term value for both sides, not just swinging a hard bat
• Owning the forecast, spotting risks and opportunities early and correcting course before it's too late
• Getting category, supply, marketing and finance behind the plan

Who you are

You're a trader at heart. You love ownership, you're comfortable with ambiguity, and you make things happen without waiting to be asked. You're highly numerate, revenue management comes naturally, and you can turn data into a business case people back.

You stay resilient and decisive when it counts, both in the negotiation and in the recovery.

You know grocery across the island of Ireland well and have managed major accounts such as Dunnes Stores, Tesco, SuperValu, Lidl or Aldi, with the JBP and negotiation track record to show for it.

Ideally, you've also worked with distributors and know how to get the best from a partner who carries more than just your brand.

What Twinings offers

• Yearly bonus
• flexible working
• 25 days holiday plus bank holidays (with buy/sell options)
• onsite gym and wellbeing centre
• matched pension up to 10%
• BUPA private medical
• electric car scheme
• a four-week Digital Nomad allowance
• recharge days
• your birthday off
• the chance to grow across the wider ABF group

Twinings believes diversity drives innovation, and welcomes people of every background, identity and experience. Reasonable adjustments to the process are no problem — just let us know what you need. And if you don't feel you meet every line above, come to us anyway.

You'll hear back within 2 working days. Always.