Customer and Business Transformation - Insurance Sector - Senior Manager

PwC

Dublin

On-site

EUR 80,000 - 120,000

Full time

14 days+

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Job summary

Dormont Manufacturing Co is seeking a Senior Manager for its Insurance Consulting team in Dublin, Ireland. In this hybrid role, you will oversee transformative projects within underwriting, claims, and policy administration. The ideal candidate has over 8 years of experience in the insurance sector, demonstrating problem-solving and leadership skills.

This position requires proficiency in technology solutions like Salesforce and a strong ability to communicate effectively with diverse stakeholders. Join us to make a significant impact in shaping innovative insurance solutions.

Qualifications

8 years of experience in large-scale transformation programmes within the insurance sector.
Strong understanding of customer journeys and improvement opportunities leveraging technology.
Excellent client management skills and ability to build trusted relationships.

Responsibilities

Lead end-to-end programmes in insurance consulting.
Identify, analyze, and recommend enhancements in processes and systems.
Manage all aspects of the project lifecycle from development through deployment.

Skills

Business Transformation

Customer Experience Transformation

Insurance

Analytical Thinking

Tools

Salesforce

PowerPoint

Job description

Line of Service

Advisory

Industry/Sector

FS X‑Sector

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

Customer and Business Transformation - Insurance Sector - Senior Manager - Dublin, Ireland

Step into a senior leadership role with PwC’s Insurance Consulting team as our Customer & Business Transformation Senior Manager in a hybrid work model. You’ll lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale.

Bring structured problem solving, design thinking, and lean/agile methods to unlock measurable efficiency, satisfaction, and growth, while mentoring cross‑functional teams and building trusted advisor relationships.

You’ll help shape innovative solutions around regulatory change and emerging technologies—think InsurTech, AI and cloud—keeping clients ahead in a fast‑evolving market.

If you thrive in dynamic environments and share our values—Act with integrity, make a difference, Care, Work together, and Reimagine the possible—we’d love to hear from you.

Your Key Responsibilities

Develop a deep understanding of insurance industry operations, including underwriting, claims management, policy administration, actuarial functions, and distribution channels, leveraging this knowledge to deliver impactful projects across areas such as strategy, operating model design, customer experience, digital transformation, process improvement, and organizational change.
Leverage PwC’s leading Insurance consulting services and global network to proactively identify and pursue opportunities to add value for clients across end‑to‑end insurance value chains.
Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.
Identify, analyze, and recommend enhancements in insurer processes, systems, and workforce capabilities to optimize performance and reduce costs.
Effectively gather and define detailed business requirements through in‑depth engagement with a broad range of insurance stakeholders, including actuaries, underwriters, claims teams, IT, and distribution partners.
Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and programme governance is maintained.
Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deployment reviews, ensuring timely and quality deliverables.
Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff.
Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.
Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.
Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.

Skills and Attributes for Success

Proven experience 8 years delivering large‑scale transformation programmes within the insurance sector (life, non‑life, re‑insurance, or specialty lines) within a consulting environment
Strong understanding of Insurance customer journeys with the clear perspective on improvement opportunities leveraging technology solutions (e.g. Salesforce)
Strong background in insurance business operations, digital transformation, operational excellence, or strategy consulting.
Excellent client management skills with the ability to build trusted advisor relationships within complex insurance organisations.
Outstanding verbal and written communication skills, with experience presenting at senior leadership and board levels.
Deep understanding of current insurance market dynamics, regulatory environments, and technology trends impacting the sector (e.g. InsurTech, AI, cloud).
Ability to quickly establish credibility and influence diverse client stakeholders through professional expertise and solution‑oriented mindset.

Ideally, you will also have:

Strong capabilities in business process mapping, requirements elicitation, data analytics, and solution design specific to insurance workflows.
Experience facilitating workshops and leading teams to consensus and actionable outcomes.
Proficiency in developing structured, impactful presentations using PowerPoint and advanced analytic skills using Excel or relevant insurance analytics tools.
Certifications in Lean Six Sigma, Agile, PMI‑PMP, or BCS Business Analysis are advantageous.
Familiarity with insurance core systems and platforms (e.g. Salesforce, Guidewire) is a plus.

What We Look For

A motivated professional passionate about leveraging consulting to drive meaningful change in the insurance sector.
Someone who thrives in dynamic environments, tackling complex problems with creativity, enthusiasm, and resilience.
An effective team player who embraces PwC’s values of:

Education

(if blank, degree and/or field of study not specified)

Certifications

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Required Skills