Customer and Business Transformation - Insurance Sector - Manager

PwC Ireland; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

PwC Ireland is seeking a Manager within its Insurance Consulting team to lead impactful projects across the insurance sector. You'll work closely with senior stakeholders and draw on your problem-solving skills to enhance customer experience and drive operational efficiency.

The role requires proven experience in large-scale transformations, understanding of insurance operations, and strong client-management skills. Join us to help shape the future of insurance operations.

Qualifications

• Proven experience delivering large-scale transformation programmes in the insurance sector.
• Strong understanding of insurance technology solutions.
• Excellent communication skills for presenting to leadership.

Responsibilities

• Develop deep understanding of insurance operations to deliver impactful projects.
• Lead cross-functional teams and manage all project lifecycle aspects.
• Identify and pursue opportunities to add value for clients.

Skills

Insurance customer journeys

Data analytics

Client-management skills

Problem-solving skills

Business analysis expertise

Education

5+ years of consulting experience in insurance

Tools

Salesforce

PowerPoint

Excel

Job description

Job Summary

As a Manager within PwC’s Insurance Consulting team, you’ll play a hands‑on role in delivering impactful projects across underwriting, claims, policy administration, and distribution. You’ll work closely with senior client stakeholders to design and implement innovative solutions that enhance customer experience, drive operational efficiency, and support business growth. Drawing on your structured problem‑solving skills, business analysis expertise, and familiarity with digital and agile methodologies, you’ll lead cross‑functional teams, manage project lifecycles, and help shape the future of insurance operations.

Key Responsibilities

• Develop a deep understanding of insurance industry operations—including underwriting, claims management, policy administration, actuarial functions, and distribution channels—to deliver impactful projects across strategy, operating model design, customer experience, digital transformation, process improvement, and organizational change.
• Leverage PwC’s leading insurance consulting services and global network to proactively identify and pursue opportunities to add value for clients across end‑to‑end insurance value chains.
• Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.
• Identify, analyse, and recommend enhancements in insurer processes, systems, and workforce capabilities to optimise performance and reduce costs.
• Gather and define detailed business requirements through in‑depth engagement with a broad range of insurance stakeholders, including actuaries, underwriters, claims teams, IT, and distribution partners.
• Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and programme governance is maintained.
• Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deployment reviews, ensuring timely and quality deliverables.
• Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff.
• Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.
• Maintain strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.
• Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.

Qualifications & Skills

• Proven consulting experience (internal or external) of 5 years delivering large‑scale transformation programmes within the insurance sector (life, non‑life, re‑insurance, or specialty lines).
• Strong understanding of insurance customer journeys and technology solutions such as Salesforce.
• Strong background in insurance business operations, digital transformation, operational excellence, or strategy consulting.
• Excellent client‑management skills with the ability to build trusted‑advisor relationships within complex insurance organisations.
• Outstanding verbal and written communication skills, with experience presenting at senior leadership and board levels.
• Deep understanding of current insurance market dynamics, regulatory environments, and technology trends impacting the sector (InsurTech, AI, cloud).
• Ability to quickly establish credibility and influence diverse client stakeholders through a professional expertise and solution‑oriented mindset.

Desired Skills

• Strong capabilities in business process mapping, requirements elicitation, data analytics, and solution design specific to insurance workflows.
• Experience facilitating workshops and leading teams to consensus and actionable outcomes.
• Proficiency in developing structured, impactful presentations using PowerPoint and advanced analytic skills using Excel or relevant insurance analytics tools.
• Certifications in Lean Six Sigma, Agile, PMI‑PMP, or BCS Business Analysis are advantageous.
• Familiarity with insurance core systems and platforms such as Salesforce or Guidewire.

What We Look For

• A motivated professional passionate about leveraging consulting to drive meaningful change in the insurance sector.
• Someone who thrives in dynamic environments, tackling complex problems with creativity, enthusiasm, and resilience.
• An effective team player who embraces PwC’s values:
• Act with integrity – being honest, ethical, and transparent in all business dealings and interactions.
• Make a difference – striving to have a positive impact for clients, communities, and each other.
• Care – showing respect, empathy, and support for colleagues, clients, and broader communities.
• Work together – collaborating effectively across teams, geographies, and functions to create better outcomes.
• Reimagine the possible – encouraging innovation, curiosity, and continuous improvement to solve complex problems and unlock new potential.
• A continuous learner eager to grow their insurance industry expertise and consulting capabilities in a supportive and high‑performing environment.

Equal Opportunity Statement

We are an equal‑opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.