Technology Transformation Senior Manager - Insurance Sector

PwC Ireland; Dublin; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Inclusive employee benefits

Flexibility programs

Job summary

PwC Ireland is seeking a Senior Manager for Customer & Business Transformation in Dublin. In this role, you will lead large-scale transformation programmes for insurance clients, collaborating with senior executives and delivery teams. Your responsibilities include developing transformation strategies and ensuring quality deliverables throughout the project lifecycle. Candidates should have 8-10 years of experience in the insurance sector and strong leadership skills. The position offers a hybrid work model and competitive benefits.

Qualifications

• 8 – 10 years experience leading core systems or large technology-enabled transformation programmes for the Insurance sector.
• Deep knowledge of insurance platforms and their business impact.
• Collaborative leadership capabilities at executive level.

Responsibilities

• Guide large-scale core systems and digital transformation engagements within insurance.
• Act as a senior advisor to client executives on core systems modernization.
• Manage all aspects of the project lifecycle from business case to deployment.

Skills

Business Transformation

Insurance Consulting

Customer Experience Transformation

Enterprise Architecture

Job description

Job Description & Summary

Step into a senior leadership role with PwC’s Insurance and Transformation Consulting team as our Customer & Business Transformation Senior Manager in a hybrid work model. You’ll lead end ‑ to ‑ end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives and lead complex, technology‑enabled transformation programmes for insurance clients. You will shape core systems transformation strategies, oversee large delivery teams, and ensure that technology investments enable sustainable business and customer value.

Key Responsibilities

• Guideandoverseelarge‑scale core systems and digital transformation engagements within insurance, working collaboratively with clients and teams to deliver meaningful outcomes
• Definetransformationdeliveryroadmaps and technology‑enabled business strategies aligned to clientobjectives.
• Provide senior leadership andqualityassurance across multiple technology and business workstreams.
• Act as a senior advisor to client executives on coresystemsmodernisationand digital enablement.
• Develop PwC capability through coaching, mentoring, and contribution to practice growth and propositions.
• Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure projectobjectivesaremetandprogrammegovernance ismaintained.
• Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deployment reviews, ensuringtimelyand quality deliverables.
• Communicate complex insurance and transformation concepts clearly and persuasively,tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff.
• Build andmaintainstrong relationships with technology vendors and alliance partners.
• Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.
• Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.
• Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.

Experience & Skills

• Provendemonstrableexperienceof 8 – 10 yearsleading core systems or large technology‑enabledtransformationprogrammesfor the Insurance sector(life, non‑life, re‑insurance, or specialty lines)
• Deep knowledge of insurance platforms (e. Policy Administration, Claims ecosystems) and their business impact.
• Collaborativeleadership, commercialand stakeholderpartnershipcapabilities at executive level.
• Experience building trusted relationships with senior stakeholders and leading teams in a collaborative, inclusive way
• Proven ability to align technologychangewith business strategy and operating model outcomes.

What We Look For

• A professionalwho ispassionateaboutleveragingconsulting to drive meaningful change in the insurance sector.
• A technology professionalwho thrives in dynamic environments,tackling complex problems with creativity, enthusiasm, and resilience.
• Acollaborativeand dynamicteam player who embraces PwC’s values of:
  • Act with integrity - Being honest, ethical, and transparent in all business dealings and interactions.
  • Make a difference - Striving to have a positive impactforclients, communities, and each other.
  • Care - Showing respect, empathy, and support for colleagues, clients, and broader communities.
  • Work together - Collaborating effectively across teams, geographies, and functions to create better outcomes.
  • Reimagine the possible - Encouraging innovation, curiosity, and continuous improvement to solve complex problems and unlock new potential.
• A continuous learner eager to grow their insurance industryexpertiseand consulting capabilities in a supportive and high‑performing environment.

Benefits

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life.

Line of Service

Advisory

Industry/Sector

FS X‑Sector

Specialism

Operations

Management Level

Senior Manager

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Required Skills

• Business Transformation
• Business Transformation Programs
• Business Transformation Strategies
• Customer Experience Transformation
• Enterprise Architecture
• Enterprise Data Architecture
• Enterprise System Architecture
• Enterprise Transformation
• Health Insurance
• Insurance
• Insurance Consulting
• Management Consulting
• Solution Architecture
• Strategic Consulting

Optional Skills

• Accepting Feedback
• Accepting Feedback
• Active Listening
• Analytical Thinking
• Budgetary Management
• Business Analysis
• Business Development
• Business Process Improvement
• Business Transformation
• Change Management
• Coaching and Feedback
• Communication
• Creativity
• Customer Relationship Management
• Customer Strategy
• Embracing Change
• Emerging Technologies
• Emotional Regulation
• Empathy
• Financial Management
• Inclusion
• Industry Trend Analysis
• Influence
• Intellectual Curiosity
• Learning Agility

Desired Languages

(If blank, desired languages not specified)

EEO Statement

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe in creating an inclusive workplace and have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sus-ta-inability/inclusive-workplace-pledge/). You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at https://www.pwc.ie. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.