Customer Account Manager

Radius; Galway; On-site; EUR 38,000 - 58,000; Full time

Benefits offered by this job

Bonus scheme

Pension contribution

Healthcare support

Company incentive schemes

Employee recognition programmes

25 days holiday + bank holidays

Job summary

Radius is hiring an SME Account Manager to build lasting relationships with a growing portfolio of customers. You will help customers get the best value from Radius services and identify opportunities to introduce additional solutions for their business needs.

You don't need years of experience—just the right attitude, energy and a proactive approach to delivering a great customer experience. A target-driven mindset and strong communication will help you succeed.

Qualifications

• Experience in sales, account management or customer-facing roles.
• Strong communication and relationship-building abilities.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Support customers with account queries and deliver excellent service.
• Understand customer needs and identify opportunities to cross-sell products.
• Maintain regular conversations to strengthen relationships and loyalty.
• Work toward sales and retention targets and manage your portfolio.
• Collaborate with colleagues to deliver outstanding results and keep records up to date.

Skills

People skills

Communication

Relationship-building

Target-driven

Customer-focused

Organisational skills

Active listening

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

Looking for your next step in sales or account management?

Are you great with people, enjoy building relationships and love helping customers get the most from the products and services they use?

We're looking for an enthusiastic SME Account Manager to join our growing team. Whether you've worked in sales, account management, customer service, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career within a successful and fast-paced business.

You’ll inherit an established portfolio of customers, helping them get the best value from our services while identifying opportunities to introduce additional products that can support their business needs.

If you're confident, motivated and enjoy speaking with customers, we'd love to hear from you.

What You’ll Be Doing

• Supporting customers with account queries and providing excellent service
• Understanding customer needs and identifying opportunities to introduce additional products and services
• Conducting regular customer conversations to strengthen relationships and increase customer loyalty
• Working towards sales, retention and activity targets
• Managing your customer portfolio effectively and ensuring customers receive the best possible experience
• Collaborating with colleagues across the business to deliver outstanding results
• Maintaining accurate records and keeping customer information up to date

What We’re Looking For

You don't need years of experience. We're looking for people with the right attitude, energy and relationship-building skills.

We’d Love To Hear From You If You Have

• Previous experience in sales, account management, customer service or another customer-facing role
• Strong communication skills and confidence speaking with customers
• A positive and proactive attitude
• The ability to build rapport and develop long-term relationships
• Strong organisation skills and attention to detail
• Basic Microsoft Office skills
• A willingness to learn and develop your commercial skills

What Makes You Successful?

You’ll Thrive In This Role If You’re

• A natural people person
• Motivated by targets and achieving goals
• Curious and eager to learn
• Resilient and self-motivated
• A great listener who enjoys solving problems
• Passionate about delivering a great customer experience

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

• Bonus scheme
• Pension contribution
• Healthcare support
• Company incentive schemes
• Employee recognition programmes
• 25 days holiday + bank holidays

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.